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- Tasks: Join our team as an Outpatient Receptionist, handling patient enquiries and supporting clinic operations.
- Company: NHS Grampian provides essential health services to over 500,000 people in the region.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare administration.
- Qualifications: Good customer service skills and a caring attitude are essential; no prior experience required.
- Other info: Flexible hours available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
KWG224250 – Outpatient Clinic Receptionist
Join to apply for the KWG224250 – Outpatient Clinic Receptionist role at NHS Grampian
KWG224250 – Outpatient Clinic Receptionist
3 days ago Be among the first 25 applicants
Join to apply for the KWG224250 – Outpatient Clinic Receptionist role at NHS Grampian
Outpatient Administration Advert
An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Woodend General Hospital.
Outpatient Administration Advert
An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Woodend General Hospital.
We have a Band 2 Outpatient Receptionist post available as follows:
14.8 hours – Thursday 08:30-17:00 & Friday 08:30-16:48
We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department
The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.
Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.
Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.
Please ensure that you read the job description and personal specification and tell us in the supporting, statement how your past experience relates to this role and why you think you should be considered.
For an informal discussion about the above post, please telephone Mandy Hay on 01224 558849.
Interviews will be on Monday 25th August 2025.
Additional Information For Candidates
You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link:
To View Our Accessibility Statement, Please Follow This Link
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub – for advice and support with any system issues.
We recommend using the Internet Browser \”Google Chrome\” or \”Microsoft Edge\” when using Jobtrain.
Once you have submitted your application form you will be unable to make any amendments.
Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.
- Please note – If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.
As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
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KWG224250 - Outpatient Clinic Receptionist employer: NHS Grampian
Contact Detail:
NHS Grampian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KWG224250 - Outpatient Clinic Receptionist
✨Tip Number 1
Familiarise yourself with the NHS Grampian values and mission. Understanding their commitment to patient care and community service will help you align your responses during any discussions or interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling patient enquiries, being able to convey information clearly and empathetically over the phone is crucial.
✨Tip Number 3
Prepare for potential situational questions in the interview. Think of examples from your past experiences where you demonstrated excellent customer service or handled pressure effectively.
✨Tip Number 4
Reach out for an informal chat with Mandy Hay, as mentioned in the job description. This can give you valuable insights into the team dynamics and expectations, making you a more informed candidate.
We think you need these skills to ace KWG224250 - Outpatient Clinic Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Outpatient Clinic Receptionist position. Highlight how your skills and experiences align with these expectations in your application.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate how your past experiences relate to the role. Use specific examples to demonstrate your customer service skills, ability to work under pressure, and organisational capabilities.
Follow Application Instructions: Make sure to complete the application process on Jobtrain as instructed. Remember, do not upload a CV, as it will not be used for shortlisting purposes. Pay attention to any additional documents or information required.
Check Your Contact Information: Ensure that your email address is entered accurately in the application form. Regularly check your email (including junk folders) and your Jobtrain account for updates regarding your application status.
How to prepare for a job interview at NHS Grampian
✨Showcase Your Customer Service Skills
As an Outpatient Clinic Receptionist, you'll be the first point of contact for patients. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Organisational Abilities
The role requires excellent organisational skills to manage appointments and paperwork efficiently. Be prepared to discuss how you prioritise tasks and stay organised, especially in a busy environment. You might even want to mention any tools or methods you use to keep track of your responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and work as part of a team. Think about scenarios where you had to deal with high-stress situations or collaborate with colleagues to solve problems. Practising these responses can help you feel more confident during the interview.
✨Research NHS Grampian and Its Values
Familiarise yourself with NHS Grampian's mission and values. Understanding their commitment to patient care and community health will allow you to align your answers with their expectations. This shows your genuine interest in the role and the organisation.
