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- Tasks: Join our team to deliver unforgettable customer experiences at live events.
- Company: Be part of a vibrant venue known for hosting top entertainment acts.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Make lasting memories for customers while working in an exciting atmosphere.
- Qualifications: No specific experience needed; just bring your passion for customer service!
- Other info: Must be 18+ and available on Friday nights and Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Experience Team Member, Stoke-on-Trent
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Client:
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6633e2d5cb07
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Customer Experience Team Member
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
We are looking for candidates who have good availability to work on Friday nights and all day Saturdays.
The Victoria Hall was built in 1888 to commemorate Queen Victoria\’s Golden Jubilee. The Victoria Hall has now established itself as one of the most popular venues on the touring circuit and has played host to an impressive array of famous faces including Paul Weller, Anastasia, Jimmy Carr, Dizzee Rascal. Built in 1929 by Provincial Cinematograph Theatres, Our second Stoke venue, the Regent Theatre initially served as a cinema. It hosted live performances alongside films and was renamed ‘The Gaumont’ in 1950 under Gaumont British ownership. By the 1990s, deteriorating conditions threatened closure, prompting the formation of the Regent Theatre Trust. A £23 million, three-year restoration ensued and in September 1999 the Regent Theatre was officially reopened by Her Majesty, Queen Elizabeth II.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
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Customer Experience Team Member employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the venues and their history. Knowing about the Victoria Hall and Regent Theatre will not only impress during your interview but also show your genuine interest in the role and the company.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance, visit the venues as a customer and observe how staff interact with guests. This will give you insights into the level of service expected and help you articulate your understanding during discussions.
✨Tip Number 3
Be prepared to discuss your availability. Since the role requires working on Friday nights and Saturdays, make sure you can clearly communicate your flexibility and commitment to these hours during any conversations.
✨Tip Number 4
Showcase your passion for live entertainment. Whether it's music, theatre, or comedy, sharing your enthusiasm for the industry can set you apart from other candidates and demonstrate that you're a great fit for the team.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you interacted with customers, resolved issues, or contributed to a positive experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the entertainment industry. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Availability: Clearly state your availability in your application, especially your willingness to work on Friday nights and Saturdays, as this is crucial for the role.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and adaptability. These are essential for providing excellent customer experiences in a fast-paced environment.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Venue
Research the Victoria Hall and Regent Theatre before your interview. Knowing about their history, events, and what makes them unique will show your genuine interest in the role and the company.
✨Demonstrate Flexibility and Availability
Since the role requires availability on Friday nights and Saturdays, be prepared to discuss your schedule openly. Highlight your willingness to work during peak times and how you can adapt to the fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved customer complaints or enhanced their experience, and be ready to share these stories.
