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- Tasks: Join our team to support newborn hearing screenings and ensure families receive timely assistance.
- Company: Be part of a friendly healthcare team dedicated to early detection of hearing loss in babies.
- Benefits: Enjoy a supportive work environment with opportunities for growth and professional development.
- Why this job: Make a real impact on families' lives while working in a compassionate healthcare setting.
- Qualifications: Looking for organized individuals with strong communication skills and a passion for helping others.
- Other info: Flexible hours available; perfect for high school and college students seeking meaningful work.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic and highly organized individual to join our busy and friendly team.
The service identifies babies that may have hearing loss to be referred for further testing so that habilitation or assistance can be offered at an early stage.
The administrator will provide a high quality, professional and administrative service to families’, colleagues and other health care professionals., + To provide administrative support and act as a first point of contact for the Newborn Hearing Screening Programme.
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To assist in providing a high quality service that will include performing rigorous failsafe checks with meticulous accuracy.
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This post involves working across Chelsea and Westminster and West Middlesex Hospitals.
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The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs overcoming any barriers to communication. The Newborn Hearing Screening Administrator will provide effective and efficient administrative support to the newborn hearing screening team cross site which can involve communication of information that may be sensitive, contentious or complicated.
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The role also includes providing an administrative service that is in compliance with Newborn Hearing Screening Key Performance Indicators and performing rigorous failsafe checks to ensure programme data is accurate / complete. Any subsequent data quality issues that arise will require using initiative to find out answers to queries.
+, + To act as a first point of contact for newborn hearing screening enquiries.
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To ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
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To organise and prioritise workload with minimal supervision.
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To organize, coordinate and maintain the outpatient clinic appointment system across all sites for babies that require screening who have been missed, ensuring these are remain within NHSP Key Performance Indicators / standards.
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To continually monitor Outpatient clinics, being aware of any possible breaches to current initiatives and update line manager as appropriate.
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To provide advice, information and guidance to parents, carers, relatives and health visitors about appointments, clinics and procedures to facilitate better attendance / compliance with test procedures.
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To use tact or persuasive skills when dealing with difficult / anxious parents ie. those that fail to attend appointments or whose babies have referred on the screen whilst exercising patience and retaining their dignity, privacy and individuality at all times.
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To produce follow up letters for professionals and parents.
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To ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
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To accurately input patient data onto the National Newborn Hearing Screening Database (S4H) in addition to assisting in keeping it up to date.
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To check all babies born in the maternity unit are on S4H through birth register checks ensuring that all patient demographics and NHS numbers held on S4H are correct.
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To proactively resolve and escalate any data quality issues to the senior screener and relevant healthcare staff ensuring remedial steps are put in place to correct any errors.
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To coordinate meetings including; booking venues, drafting agendas, taking and transcribing minutes and disseminating as required.
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To assist in departmental audits / parent satisfaction surveys.
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To collate, input, interpret, analyse, and extract data for audit/presentations – to be used by managers as and when requested.
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To maintain adequate stock levels: information leaflets / consumables / forms.
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To develop, implement and maintain ordering systems that effectively respond to the NHSP service needs/demands.
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To accurately take messages and relay these to the relevant personnel.
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To build positive working relationships, respecting and valuing the contributions made by others and acting in a considerate, helpful and inclusive manner at all times.
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To inform and liaise with the Programme & Local Managers / Senior Screener on all aspects of hearing screening related to this role.
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To suggest improvements to systems, with ways of measuring effectiveness of any changes made.
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To assist in the induction of new members of the NHSP team and establishing a working rapport with team members.
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To implement and train others around new policies, procedures and guidelines with regard to Cerner / K2 administration, adhering to correct referral pathways.
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To promote smooth workflows by facilitating the acquiring of risk factors / consent on designated clients on caseload, thus preventing bottlenecks in the system.
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To promote a professional, welcoming and caring environment endorsing a Family Friendly approach to care.
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To maintain the confidentiality of the babies and their families at all times.
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To be aware of child protection issues and adhere to local procedures.
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To assist in carrying out data quality checks on the Smart for Hearing database.
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To chase Audiology where 8 month follow ups for babies that are due in the next month are not showing appointments in the Smart for Hearing database.
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To review shared records with Audiology that need to be terminated ie. showing ‘complete – hearing satisfactory outcomes.
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To carry out any miscellaneous tasks that may be required from time to time.
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Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
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If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
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In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
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During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
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Employment at the Trust is offered subject to successful completion of a six month probationary period.
Newborn Hearing Screening Administrator employer: Chelsea and Westminster Hospital NHS Foundation Trust
Contact Detail:
Chelsea and Westminster Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Newborn Hearing Screening Administrator
✨Tip Number 1
Familiarize yourself with the Newborn Hearing Screening Programme and its key performance indicators. Understanding the specific metrics and standards will help you demonstrate your commitment to providing high-quality service during the interview.
✨Tip Number 2
Highlight your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects in a busy environment. This will show us that you can handle the demands of the role effectively.
✨Tip Number 3
Practice your communication skills, especially in dealing with sensitive situations. Being able to convey information clearly and compassionately to parents and healthcare professionals is crucial for this role.
✨Tip Number 4
Research common challenges faced in newborn hearing screening and think about how you would address them. This proactive approach will impress us and show that you're ready to contribute positively from day one.
We think you need these skills to ace Newborn Hearing Screening Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Newborn Hearing Screening Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that are relevant to the role. Emphasize your organizational abilities, communication skills, and any previous administrative experience in healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention your understanding of the importance of early hearing screening and how you can contribute to providing high-quality service to families and healthcare professionals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this administrative role.
How to prepare for a job interview at Chelsea and Westminster Hospital NHS Foundation Trust
✨Show Your Organizational Skills
As the role requires a highly organized individual, be prepared to discuss your experience with managing multiple tasks and prioritizing workloads. Share specific examples of how you've successfully organized schedules or maintained systems in previous roles.
✨Demonstrate Compassionate Communication
Since you'll be dealing with sensitive situations involving families, highlight your ability to communicate effectively and compassionately. Prepare to share instances where you handled difficult conversations or provided support to anxious individuals.
✨Familiarize Yourself with Data Management
The position involves rigorous data checks and maintaining accurate records. Brush up on your data management skills and be ready to discuss any relevant experience you have with databases or data quality assurance.
✨Emphasize Team Collaboration
This role requires building positive working relationships with colleagues and healthcare professionals. Be ready to talk about your teamwork experiences, how you contribute to a collaborative environment, and any initiatives you've taken to improve team dynamics.
