Support Worker - Out of Hours Service

Support Worker – Out of Hours Service

Job Details:

Job Reference: HCC621804

Salary Range: £33,178 – £36,369 pro-rata, per annum (actual salary £20,085 – £22,017 per annum), plus enhancements for working outside of standard office hours, Bank Holidays, evenings, nights and weekends

Work Location: Fareham Parkway, Fareham

Hours per week: 22.4

Contract Type: Permanent

Closing Date: 29 August 2025

Interview Date: 17 September 2025

An exciting opportunity has arisen for a Support Worker to join us in our Out of Hours Team at Hampshire County Council.

The Role:

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

We believe in helping families to be stronger together, creating and embedding sustainable change to build resilience, and improving outcomes for children, young people and vulnerable adults. As an Out of Hours Support Worker working primarily from the office, you will be at the forefront of this support, working with families with children with multiple and complex needs and with vulnerable adults. This will include working with adolescents, children with disabilities, and adults with social care and support needs.

Your intervention could make all the difference in ensuring that children can remain safely at home with their family, and the safety of vulnerable adults within the community. You could be supporting parents who have experienced significant trauma themselves which is affecting their ability to care for their children properly, through to supporting an elderly person to remain in their home with the appropriate support. You will be part of a larger multi-disciplinary hub who works collaboratively with each other and the family to deliver a whole family approach and keeping vulnerable adults and children safe within their communities.

As, an Out of Hours service, you will be required to work a shift pattern to respond to the demands of the service. Your working pattern will include a variety of evenings, weekends, overnights shifts and bank holidays for which enhancements will be paid in line with the Hampshire County Council salary policy. As you will be working with vulnerable people across a geographical area, you must also be able to meet the travel requirements of the role.

The office base is currently in Fareham but is due to be relocated to Havant, on a date yet to be confirmed.

What you’ll do:

• Work as part of a multi-disciplinary team to provide Adults, children and their families with advice and support for a wide range of needs

• Understand the corporate and statutory frameworks, such as anti-discriminatory practice, health and safety, sustainability and demonstrate commitment to them in daily working practice, while ensuring that any issues are challenged appropriately

• Adhere to all Hampshire County Council child protection policies and adult safeguarding policies, if required, raising concerns accordingly

• Work with families across and vulnerable adults across a designated geographical area and providing support where most needed

• Respond to families and vulnerable adults in crisis and providing support, often remotely

• Liaise with partner agencies to gather and share information

• Refer to other relevant agencies where appropriate to ensure all risks and needs are considered

• Establish and maintain mutual trust with clients, carers and families

What we’re looking for:

• Excellent communication, mediation and negotiation skills

• Ability to build effective relationships with team members, children, families and vulnerable adults and work in an inclusive/non-discriminatory manner

• Ability to work on your own initiative and as a team member

• Ability to present information verbally and in writing, and construct coherent, concise and jargon free reports

• Experience of working directly with children, families and vulnerable adults

• Experience in understanding the needs of children, families and vulnerable adults

• Competent with IT systems

• NVQ level 3, or equivalent in Social Care

• Understand data protection/confidentiality and need for accurate and timely recording

• Highly organised and able to manage time and conflicting demands effectively

Why join us?

We believe in rewarding our staff for their commitment to delivering essential public services with an extensive range of benefits.We want to help you strive to be the best you can be, and to enjoy serving Hampshire with purpose and pride.

With a work-life balance, travel discounts and more – find out what we can offer you as a valued Hampshire County Council employee.

Our benefits package includes details of the holiday entitlement, pension scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Additional Information:

Support Worker – Out of Hours Service Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Sheren Butler, Out of Hours Team Manager on sheren.butler@hants.gov.uk or Di Jones, Out of Hours Team Manager on diane.jones@hants.gov.uk or 01329 282353.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

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