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- Tasks: Be the friendly face of our company, delivering top-notch customer service and selling products.
- Company: Join ATG Entertainment, a leader in live entertainment with a rich history and vibrant events.
- Benefits: Enjoy perks like theatre tickets, staff discounts, and WeCare support services.
- Why this job: Experience a fun, dynamic environment while creating memorable moments for guests.
- Qualifications: No experience needed, just a passion for customer service and be 18 or over.
- Other info: Diverse applicants are encouraged; work at the historic Richmond Theatre.
Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers and looking for a unique opportunity?
We’re seeking customer-focused staff to join our exciting, fast-paced company.
Every night, we welcome hundreds of guests to enjoy live entertainment. Whether celebrating a birthday or attending a family pantomime, every visit creates lasting memories. We strive to ensure each customer leaves happy and eager to return.
As a Customer Experience Team Member, you will be the welcoming face of our company, providing excellent customer service. You will also contribute to our financial goals by encouraging repeat visits and selling products such as programmes, snacks, and cocktails.
This role offers variety, fun, and challenge. You will handle diverse tasks as part of a friendly, passionate team working at Richmond with a dynamic programme of events.
We welcome applicants from all backgrounds, including those currently underrepresented in the industry. Experience in entertainment is not required, but you must be aged 18 or over.
Richmond Theatre, designed by Frank Matcham and opened in 1899, hosts plays, musicals, stand-up, ballet, opera, and pantomime. It has been featured in TV and film productions like Downton Abbey and Ted Lasso.
At ATG, our teams bring creative visions to life and deliver unforgettable performances with exceptional hospitality. Our success is driven by passionate people across all disciplines of live entertainment.
Benefits for Customer Experience Team Members include:
- WeCare Support Services
- Theatre Tickets (subject to availability)
- ATG+ Card
- Staff Discounts
- Pension
- ToothFairy Dental Access and Guidance
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Customer Experience Team Member employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the Richmond Theatre and its history. Knowing about the venue's significance and its past productions can help you engage with customers and create a more memorable experience for them.
✨Tip Number 2
Practice your customer service skills in various scenarios. Think about how you would handle different types of customers, from those who are excited to be there to those who may have complaints. This will prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Get to know the products you'll be selling, such as programmes, snacks, and cocktails. Being knowledgeable about what you're offering will not only boost your confidence but also help you upsell effectively to enhance the customer experience.
✨Tip Number 4
Show your enthusiasm for live entertainment during any interactions. Whether it's in an interview or networking, expressing your passion for theatre and events can set you apart and demonstrate that you're a great fit for the team.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what ATG Entertainment is looking for in a Customer Experience Team Member. Highlight your customer service skills and any relevant experiences that align with their expectations.
Tailor Your CV: Make sure your CV reflects your customer service experience and any roles where you've interacted with the public. Use specific examples to demonstrate how you’ve made customers happy or contributed to a positive experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in live entertainment and how you can contribute to creating memorable experiences for guests.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and adaptability. These are crucial for a role that involves working in a fast-paced environment and interacting with diverse customers.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a customer's satisfaction, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Venue
Do a bit of research on Richmond Theatre and its history. Knowing about the venue's significance and the types of events it hosts will show your genuine interest in the role and help you connect better with the interviewers.
✨Demonstrate Team Spirit
Since you'll be working as part of a friendly team, highlight your ability to work collaboratively. Share instances where you successfully worked in a team environment, especially in fast-paced situations, to showcase your adaptability and teamwork skills.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing scenarios during the interview. Practice handling common customer interactions, such as dealing with complaints or upselling products, to demonstrate your problem-solving skills and ability to engage with customers effectively.
