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- Tasks: Assist with clerical duties and support Housing Officers in a busy office environment.
- Company: Join South Lanarkshire Council, dedicated to community service and housing professionalism.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a direct impact on the local community while gaining valuable skills and experience.
- Qualifications: Strong customer care, communication skills, and proficiency in Microsoft Word and Excel required.
- Other info: Candidates must undergo a basic disclosure check and provide any necessary documentation.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for someone who has excellent customer care and communication skills. The role of Housing Assistant undertakes a wide range of clerical duties including word processing, filing and photocopying and has the added advantage of working within a busy locality housing office, supporting Housing Officers and providing advice to tenants and customers, making a direct impact to the local community and our service users.
You will be required to demonstrate the ability to organise and prioritise your workload, respond to changing priorities and contribute effectively to team goals and projects, as well as demonstrating the necessary skills to use all relevant IT systems and software applications, in particular having a good working knowledge of Microsoft Word and Excel.
Due to the post being in a front line service, the successful candidate should demonstrate a commitment to the principals of customer care along with effective communication and interpersonal skills. Due to the nature of the post, it requires a high level of confidentiality.
The post of Housing Assistant brings upon opportunities for someone to gain skills and experience in a front line and diverse housing environment and also gives opportunities to progress your career within Housing Services. The role has a variety of responsibilities which bring job satisfaction.
When completing the application process please ensure that you cover the following areas:
- Please provide evidence of your experience and achievements in the five specific behaviours framework. ‘Efficient, Flexible, Leading, Working with Others and Performing’?, Preferred candidates will be required a basic disclosure check, prior to a formal offer of employment being made., Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.
As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:
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Enrolment in award winning local government pension scheme
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Up to 33 days annual leave
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Public holiday entitlement (up to 10 days)
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Occupational sick pay
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Family friendly policies – flexible working and leave, maternity/paternity leave enhanced leave.
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Employee Discounts – including discounts at the cinema.
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Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)
South Lanarkshire Council signs Housing Professionalism Commitment
South Lanarkshire Council have signed up to the Chartered Institute of Housing Scotland’s, Housing Professional Commitment.
This commitment underlines the importance that we have always placed on developing our housing and homelessness teams to ensure they have the skills and knowledge they need to enable them to effectively carry out their roles and to develop professionally.
Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.
H&T 959 - Housing Assistant employer: South Lanarkshire Council
Contact Detail:
South Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H&T 959 - Housing Assistant
✨Tip Number 1
Make sure to highlight your customer care experience in any conversations or networking opportunities. Since this role emphasizes excellent communication skills, sharing specific examples of how you've successfully assisted customers can set you apart.
✨Tip Number 2
Familiarize yourself with the IT systems and software applications mentioned in the job description, especially Microsoft Word and Excel. Consider taking a quick online course or tutorial to brush up on these skills, as demonstrating proficiency can give you an edge.
✨Tip Number 3
Prepare to discuss how you embody the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Think of concrete examples from your past experiences that showcase these traits, as they are crucial for this position.
✨Tip Number 4
Since confidentiality is key in this role, be ready to talk about situations where you've handled sensitive information responsibly. This will demonstrate your understanding of the importance of privacy in a front-line service.
We think you need these skills to ace H&T 959 - Housing Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to provide clear examples of your experience and achievements related to the five specific behaviours: Efficient, Flexible, Leading, Working with Others, and Performing. Use specific situations where you demonstrated these skills.
Detail Employment Gaps: If you have any gaps in your employment history, be prepared to explain them clearly in your application. Transparency is key, especially if you need to provide a foreign police check for periods spent abroad.
Showcase IT Skills: Since the role requires proficiency in Microsoft Word and Excel, make sure to mention your experience with these applications. Provide examples of how you've used them effectively in previous roles.
Emphasize Customer Care Commitment: As this position is front-line, it's crucial to demonstrate your commitment to customer care. Share experiences where you successfully handled customer inquiries or resolved issues, showcasing your communication and interpersonal skills.
How to prepare for a job interview at South Lanarkshire Council
✨Showcase Your Customer Care Skills
Since the role emphasizes excellent customer care, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and how they contributed to positive outcomes.
✨Demonstrate Organizational Abilities
The job requires strong organizational skills. Discuss how you prioritize tasks and manage your workload effectively, especially in a busy environment. You might want to mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Relevant IT Systems
Make sure you have a good understanding of Microsoft Word and Excel, as these are essential for the role. Be ready to discuss your experience with these applications and how you've used them in previous positions.
✨Prepare for Behavioral Questions
The interview may include questions related to the five specific behaviors: Efficient, Flexible, Leading, Working with Others, and Performing. Prepare examples from your past experiences that demonstrate these qualities, as they are crucial for success in this position.
