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- Tasks: Join a dynamic team to troubleshoot and maintain AWS data centre operations.
- Company: Amazon Web Services (AWS) is a leading cloud platform, innovating continuously.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a diverse, inclusive culture.
- Why this job: Be part of a team solving complex problems while gaining valuable tech skills.
- Qualifications: 3+ years in computer hardware and networking; relevant certifications preferred.
- Other info: 24/7 shift coverage required; travel may be needed up to 10%.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Data Centre Technician , Data Centre Operations role at Amazon Web Services (AWS)
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Responsibilities
- Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Respond to off hour emergency calls per on call rotation for any one of the region’s sites
- Fully comply with all physical security procedures and policies.
- Must be commutable to the Thames Valley Region.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
- 3+ year of Computer Hardware experience
- 3+ years of Computer Networking experience
Preferred Qualifications
- Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- All candidates must possess a valid driver\’s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon Data Services UK Limited
Job ID: A2845829
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business, Management, and Strategy/Planning
-
Industries
IT Services and IT Consulting
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Data Centre Technician , Data Centre Operations employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician , Data Centre Operations
✨Tip Number 1
Familiarise yourself with AWS's core services and infrastructure. Understanding how AWS operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former AWS employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Data Centre Technician role.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues, as this is a key part of the job.
✨Tip Number 4
Showcase your flexibility and willingness to work rotating shifts. Highlight any previous experience in similar environments to reassure them that you're ready for the demands of the role.
We think you need these skills to ace Data Centre Technician , Data Centre Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Data Centre Technician position at AWS. Understand the responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with computer hardware and networking. Mention any specific projects or roles that demonstrate your troubleshooting skills and familiarity with data centre operations.
Showcase Your Skills: Include any relevant certifications, such as CCNA or Network+, in your application. If you have experience with CISCO or Juniper devices, make sure to highlight this as it aligns with the preferred qualifications.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at AWS. Mention how your values align with their inclusive culture and commitment to innovation.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Data Centre Technician. Familiarise yourself with troubleshooting processes, equipment management, and the importance of adhering to safety procedures. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Relevant Experience
Highlight your experience in computer hardware and networking. Be prepared to discuss specific projects or situations where you've successfully resolved technical issues. If you have certifications like CCNA or Network+, mention them as they are highly relevant to the role.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples where you had to troubleshoot complex issues under pressure. This will show your potential employer that you can handle the challenges of a 24/7 data centre environment.
✨Emphasise Teamwork and Communication
Since the role involves collaboration with various teams, be ready to discuss how you work effectively within a team. Share examples of how you've communicated technical information to non-technical colleagues or mentored junior staff, as this aligns with the job's requirements.
