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- Tasks: Join our team as a Client Solutions Analyst, managing customer queries and improving service processes.
- Company: Nucleus is dedicated to providing exceptional financial services with a focus on culture and values.
- Benefits: Enjoy flexible working options, a non-contributory pension, bonuses, and health initiatives.
- Why this job: This role offers a chance to make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous experience in financial services and excellent communication skills are essential.
- Other info: We're looking for someone who thrives on helping others and can juggle multiple priorities.
The predicted salary is between 28800 - 43200 £ per year.
We’re on the lookout for a Client Solutions Analyst to join our user Client Solutions Operations team.
Integral to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers’ needs and expectations, while managing a dynamic and varied workload. Every day you’ll manage multiple queries all with the aim of ensuring all queries are dealt with within agreed timeframes, enabling our advisers to get the best outcome for their clients.
You’ll also have accountability for highlighting where a control could be improved and aid the design and implementation of this to ensure we best service the needs of our clients and safeguard our clients’ money. You will need to understand the consequences of all actions and manage these in line with our risk framework.
You’ll spend your time:
Servicing our clients, whether that be by applying money, handling queries, processing a transfer or handling pension queries.
Have the ability to adapt and support across the breadth of the department
Sharing your knowledge across the user operations team and wider business
Ensuring all user operations processes run smoothly, highlighting areas where any improvements can be implemented and improving the customer journey
Your friends would probably describe you as the "super-organised" one, ridiculously well planned and someone who takes time to really understand people and their needs. You’re the type of person who asks great questions to understand expectations but can react like lightening to solve problems as they occur.
You love mentoring others and get a real kick out of encouraging the right behaviours, supporting our core values and personally demonstrating these. You’ll set the bar high on performance even when stretching for the team, creating a team environment where high performance is the norm.
We’ve always placed more importance on cultural contribution above technical ability, but we’d really like you to have/be:
Previous experience in the financial services industry and ideally working with a wrap platform
Excellent relationship building skills
Able to prioritise the high impact work, but never neglect the details
Excellent communication skills – We need you to be completely comfortable representing our culture and values, with an emphasis on a speedy, friendly style
Able to anticipate the needs of those you work with, juggling conflicting priorities
The ability to think laterally and come up with new solutions to old problems
Helping people makes you happy
A little about us
At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
Client Solutions Analyst - 12 months FTC employer: Nucleus
Contact Detail:
Nucleus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Analyst - 12 months FTC
✨Tip Number 1
Familiarize yourself with the financial services industry, especially wrap platforms. Understanding the nuances of this sector will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client queries in the past. Highlighting your ability to balance multiple tasks while maintaining a high level of service will set you apart.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of innovative solutions to common issues in client servicing. Be ready to discuss how you've improved processes or enhanced the customer journey in previous roles.
✨Tip Number 4
Emphasize your organizational skills and ability to prioritize tasks effectively. Prepare to share specific instances where your planning and attention to detail led to successful outcomes for clients.
We think you need these skills to ace Client Solutions Analyst - 12 months FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Client Solutions Analyst. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: Emphasize any previous experience in the financial services industry, particularly with wrap platforms. Provide specific examples of how you've successfully managed customer queries and improved processes in past roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've built relationships and represented company values in previous positions.
Demonstrate Problem-Solving Abilities: In your application, illustrate your problem-solving skills by sharing instances where you've anticipated needs, prioritized tasks, or implemented improvements. This will show that you can think laterally and adapt to changing circumstances.
How to prepare for a job interview at Nucleus
✨Showcase Your Customer Service Skills
Since this role is integral to customer service, be prepared to share specific examples of how you've successfully managed client queries in the past. Highlight your ability to balance customer needs with operational efficiency.
✨Demonstrate Your Organisational Skills
Emphasize your super-organised nature by discussing how you prioritize tasks and manage a dynamic workload. Provide examples of how you've handled multiple queries simultaneously while ensuring timely responses.
✨Highlight Your Relationship Building Abilities
Excellent relationship building skills are crucial for this position. Be ready to discuss how you've built strong relationships with clients or colleagues in previous roles, and how that has positively impacted outcomes.
✨Prepare to Discuss Process Improvements
The role involves identifying areas for improvement. Think of instances where you've suggested or implemented changes that enhanced processes or customer journeys, and be ready to share these insights during the interview.
