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- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and cleanliness.
- Company: Join the vibrant team at Hotel du Vin Birmingham, known for its exceptional service.
- Benefits: Enjoy flexible shifts, career training, and opportunities for advancement.
- Why this job: Be part of a dynamic environment where you can make a real difference to guest experiences.
- Qualifications: Previous night shift experience is essential; hospitality experience is a plus.
- Other info: Opportunities for progression to supervisory roles available.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.
As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate – you will be cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We\’ll help you be \’The Difference\’ between good and great guest experiences.
Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
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Night Porter employer: Malmaison Belfast
Contact Detail:
Malmaison Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the layout, amenities, and any special features of Hotel du Vin Birmingham will show your enthusiasm and preparedness for the Night Porter role.
✨Tip Number 2
Highlight your customer service skills during the interview. As a Night Porter, you'll be the first point of contact for guests arriving at night, so demonstrating your ability to create a welcoming atmosphere is crucial.
✨Tip Number 3
Be ready to discuss your experience with night shifts or similar roles. Sharing specific examples of how you've managed responsibilities during late hours can help you stand out as a candidate who understands the demands of the position.
✨Tip Number 4
Prepare questions about the team dynamics and shift patterns. Showing that you're interested in how the Nights team operates and your willingness to adapt to various schedules can demonstrate your commitment to the role.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Porter. Highlight your relevant experience in customer service, cleaning, and health and safety audits in your application.
Tailor Your CV: Make sure your CV reflects your experience in similar roles, especially any night shift work. Emphasise your communication skills and ability to manage guest expectations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention specific examples of how you've provided excellent guest experiences in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for a Night Porter.
How to prepare for a job interview at Malmaison Belfast
✨Show Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests arriving at the hotel. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to meet guest expectations in previous roles.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational skills, especially when managing the Food & Beverage Department and preparing event spaces. Be prepared to discuss how you prioritise tasks and manage your time effectively, particularly during busy periods.
✨Familiarise Yourself with Health and Safety Protocols
Since you'll be conducting nightly Health and Safety audits, it's crucial to show your understanding of these protocols. Brush up on relevant health and safety regulations and be ready to discuss how you would ensure compliance in your role.
✨Express Your Flexibility and Commitment
The job requires working various shifts, including evenings and weekends. Be honest about your availability and express your willingness to adapt to the hotel's needs. This shows that you're committed to being a reliable team member.
