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- Tasks: Deliver exceptional customer service and lead a dynamic visitor services team.
- Company: Join Calshot Activities Centre, a vibrant outdoor education hub in the stunning New Forest National Park.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Be part of a mission to create unforgettable experiences for thousands of visitors each year.
- Qualifications: Strong teamwork, communication skills, and a passion for outdoor education are essential.
- Other info: This role offers a chance to inspire young minds while working in a beautiful setting.
The predicted salary is between 24000 - 36000 £ per year.
Calshot Activities Centre – Job Opportunity
Calshot Activities Centre is a unique outdoor education facility and visitor attraction located in the New Forest National Park. Annually, we provide outdoor education to 10,000 children through various residential packages. Our centre also features a busy campsite, boat park, Tudor Castle, and a seafront café, attracting thousands of visitors each year. This role is central to ensuring all our customers have an exceptional experience.
The position reports to the Visitor Services Manager and is part of the visitor services team, which includes facilities maintenance, catering operations, and front-of-house staff. Together, we manage catering, site maintenance, projects, accommodation, the campsite, boat park, and castle. Our goal is to deliver high-quality, value-for-money experiences that encourage visitors to return.
Key Responsibilities
- Deliver outstanding customer service and maintain operational efficiency aligned with performance indicators.
- Lead by example, demonstrating professionalism and engaging effectively with customers.
- Develop and implement effective working practices to ensure compliance and uphold high standards across the team.
- Foster a collaborative \’one team\’ culture, promoting teamwork and shared success.
- Develop and oversee a high-quality, cost-effective, and adaptable catering operation.
- Build strong working relationships to enhance efficiency and meet the evolving needs of the business.
Essential Skills and Experience
- Understanding of the needs of specific catering units, operating under a unified policy but with two operational models.
- Alignment with the core values of Hampshire Outdoor Centre.
- Passion for bringing the vision of Hampshire Outdoor Centres to life.
- Strong team collaboration skills.
- Excellent communication skills, capable of coaching, demonstrating, and motivating a team.
- Leadership qualities, able to guide a team through change and inspire pride and understanding of their roles.
- Proficient IT skills with the ability to record information accurately.
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Visitor Services Officer employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Officer
✨Tip Number 1
Familiarise yourself with the unique offerings of Calshot Activities Centre. Understanding the various activities and services provided will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for customers. This will highlight your ability to deliver outstanding service, which is crucial for the Visitor Services Officer role.
✨Tip Number 3
Research the core values of Hampshire Outdoor Centre and think about how your personal values align with them. Being able to articulate this connection during your discussions will demonstrate your commitment to the organisation's mission.
✨Tip Number 4
Prepare to discuss your teamwork and leadership experiences. Think of specific instances where you successfully collaborated with others or led a team, as these qualities are essential for fostering a collaborative culture at the centre.
We think you need these skills to ace Visitor Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Visitor Services Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team collaboration. Use bullet points for clarity and focus on achievements that demonstrate your leadership qualities.
Write a Strong Cover Letter: In your cover letter, express your passion for outdoor education and customer service. Mention specific examples of how you've successfully led teams or improved service delivery in previous roles, aligning with the values of Hampshire Outdoor Centre.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Customer Service Skills
As a Visitor Services Officer, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you delivered exceptional service or resolved customer issues effectively.
✨Demonstrate Team Collaboration
This role requires strong teamwork. Be ready to discuss how you've worked collaboratively in previous positions, highlighting any specific projects or challenges where teamwork was essential.
✨Understand the Organisation's Values
Familiarise yourself with the core values of Hampshire Outdoor Centre. During the interview, express how your personal values align with theirs and how you can contribute to their mission.
✨Prepare for Leadership Questions
Given the leadership qualities required for this role, think about times when you've led a team or guided colleagues through change. Be prepared to share these experiences and the outcomes.
