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For Companies At a Glance
- Tasks: Support library customers with inquiries and guidance, both in-person and online.
- Company: Join Nottingham Trent University, a hub for independent learning and research.
- Benefits: Enjoy health services, discounts, and professional development opportunities.
- Why this job: Make a real impact by helping others unlock their potential in a collaborative environment.
- Qualifications: Excellent customer service skills and IT proficiency are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and on-line environment for learning and research.
We want to make it easy for people to use our libraries and learning resources. And that’s where you come in.
We’re looking for an Information Assistant to join our friendly and welcoming customer service team.
What you’ll be doing
This role isn’t just checking and sorting books. You’ll be an essential support to customers of our libraries and learning resources to providing practical help and guidance. You’ll be the go to person for face-face, telephone and online enquiries and assistance.
Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you’ll work, on a rota basis, completing a variety of tasks., We’re all about teamwork and collaboration. You’ll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.
Your expertise is what makes you special. You’ll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources.
For any informal queries about the role or the LLR team, please contact Sam Brinded (User Experience Team Leader) at sam.brinded@ntu.ac.uk.
Join Us
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Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
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Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
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Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
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And a whole lot more…
Come and be part of our success. Apply today.
Safe and Inclusive
At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.
Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system, upcoming immigration rules (4th April 2024) changes may impact on eligibility for sponsorship, we recommend that you assess your eligibility before applying for this position.
Visit for more information. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the for further information.
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
You’ll bring you excellent customer service skills and ability to work effectively with a wide range of people. If you’ve got confidence in using IT systems and experience of supporting customers in a busy service environment, then we’d love to hear from you.
Information Assistant employer: Nottingham Trent University
Contact Detail:
Nottingham Trent University Recruiting Team
sam.brinded@ntu.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Information Assistant
✨Tip Number 1
Familiarize yourself with the library's resources and services. Understanding what tools and support are available will help you provide better assistance to customers and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since you'll be dealing with face-to-face, telephone, and online inquiries, being adaptable and confident in different communication methods is key to excelling in this role.
✨Tip Number 3
Engage with current staff or alumni from Nottingham Trent University to gain insights into the team dynamics and culture. This can help you tailor your approach during the interview and show that you're a good fit for their collaborative environment.
✨Tip Number 4
Highlight any relevant IT skills or experience you have. Since the role involves supporting customers with software and online resources, showcasing your tech-savviness will set you apart from other candidates.
We think you need these skills to ace Information Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Information Assistant position. Understand the key responsibilities and the skills required, such as excellent customer service and IT proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service roles and your ability to assist users in a library or similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting customers and enhancing their learning experiences. Mention specific examples of how you've successfully assisted others in the past.
Highlight Teamwork Skills: Since the role emphasizes teamwork and collaboration, make sure to include examples in your application that demonstrate your ability to work effectively within a team and contribute to a positive environment.
How to prepare for a job interview at Nottingham Trent University
✨Show Your Customer Service Skills
Since this role is all about supporting library users, be prepared to share examples of your previous customer service experiences. Highlight how you’ve helped customers in the past and what strategies you used to ensure their needs were met.
✨Demonstrate IT Proficiency
The job requires confidence in using IT systems. Be ready to discuss your experience with various software and online tools. You might even want to mention specific programs you are familiar with that could be beneficial in a library setting.
✨Emphasize Teamwork and Collaboration
This position values teamwork, so think of instances where you successfully collaborated with others. Share how you contributed to a team project or how you supported colleagues in achieving a common goal.
✨Prepare for Diverse Enquiries
You’ll be handling a variety of enquiries, so it’s important to show that you can adapt quickly. Prepare to discuss how you would approach different types of questions or issues that library users might have, demonstrating your problem-solving skills.
