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- Tasks: Lead a team in managing luxury travel bookings and customer service.
- Company: Join a renowned Worldwide Tour Operator known for exceptional service.
- Benefits: Enjoy a competitive salary, commission opportunities, and a dynamic work environment.
- Why this job: Be part of a passionate team creating unforgettable travel experiences.
- Qualifications: Experience with Amadeus and strong sales skills are essential.
- Other info: Opportunity for personal growth and team-building activities post-Covid.
The predicted salary is between 26000 - 31000 £ per year.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties:
- Handling incoming calls on all existing bookings – B2B & B2C
- Maintaining phone system extensions and call centre set ups – making sure everyone\’s mobile apps are logged in and working correctly.
- Monitoring the webchat functionality and usage / conversions on queries.
- Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNR\’s, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Create a Retention centric sales environment
- Develop a team progress and training system based on Balance Scorecard achievements
- Post Covid Team initiation and team build
Skills Required:
- Experience in using Amadeus
- To offer expert knowledge and advice on destinations
- Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
- Developing excellent time management skills with the team
- Up selling to maximise revenue on bookings
- To efficiently perform all administrative duties associated with the role
- Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
- Driven to achieve Company targets
The Package:
Salary: from £26,000 – £31,000
Plus, Target personal and group achievement Commission
Interested:
Please click to \’APPLY\’
Or contact email
#J-18808-Ljbffr
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Tour Operator
✨Tip Number 1
Familiarise yourself with the Amadeus system before applying. If you can demonstrate your proficiency in this software during interviews, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your sales techniques, especially in a luxury context. Being able to articulate how you can upsell and create a tailored experience for clients will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled challenging situations. Highlighting your ability to maintain a positive phone manner under pressure will be crucial.
✨Tip Number 4
Show your enthusiasm for travel and knowledge of various destinations. Being able to share personal experiences or insights about popular locations can help you connect with the interviewers.
We think you need these skills to ace Reservations Supervisor - Tour Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with the Amadeus system and any previous roles in customer service or sales. Use specific examples that demonstrate your skills in handling bookings and managing customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and luxury brands. Mention your ability to adapt to different circumstances and provide examples of how you've successfully upsold products or services in the past.
Showcase Your Communication Skills: Since the role requires excellent telephone manners, consider including a brief section in your application that describes your approach to customer interactions. Highlight any experience you have in managing calls or webchat functionalities.
Highlight Team Collaboration: Emphasise your experience working in teams, particularly in a supervisory capacity. Discuss how you've contributed to team training or development, and how you can help create a retention-centric sales environment.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Communication Skills
As a Reservations Supervisor, having an excellent telephone manner is crucial. During the interview, demonstrate your ability to communicate clearly and confidently. Practice answering common questions in a friendly yet professional tone to reflect how you would handle customer interactions.
✨Familiarise Yourself with Amadeus
Since experience with the Amadeus system is essential for this role, make sure you brush up on your knowledge of it before the interview. Be prepared to discuss your previous experiences using the system and how you can leverage it to enhance the reservations process.
✨Highlight Your Sales Acumen
This position requires persuasive skills and the ability to sell luxury holidays. Prepare examples of how you've successfully upsold products or services in the past. Show that you understand the importance of maximising revenue while providing excellent customer service.
✨Demonstrate Team Leadership Abilities
As a supervisor, you'll need to lead and develop your team. Be ready to discuss your leadership style and any experience you have in training or mentoring others. Highlight how you can create a positive team environment and drive performance towards achieving company targets.
