Retail and Customer Service Manager

We are recruiting for a Retail and Customer Service Manager on a full time, permanent basis for our award winning client in Lincoln. This role is ideal for somebody who is able to deliver exceptional customer service whilst leading a shop floor sales team, creating world class relationships with customers alongside running the back office aspects of the department., As Retail and Customer Service Manager, your duties will include, but are not limited to:

Creating and implementing staff workload plans – to include daily briefings, staff checkbacks

Managing a team of up to 9 on various shift patterns

Managing retail premises, delivering sales and providing top quality customer service

Acting as "Meet and Greet Host" to customers on arrival

Leading the team with goods-in, allocating and dispatching orders

Handling customer complaints or any other issues which may arise

Being responsible for the transport of products to photoshoot venues

Looking after site maintenance issues (for example, payment machines, Wi-Fi, phone systems, flooding etc.)

Leading the sales team to ensure customer satisfaction is high

Recruiting and training the sales team

Be ambitions, reward-driven and committed

Have an energetic personality and possess the ability to maintain exceptional levels of service when dealing with customers

You will be dynamic and flexible – ability to work across various areas of the business

Have passion and energy to develop, lead and inspire the sales team

Staff management skills – ideally within retail, hospitality, sales or leisure background

Ability to brief and communicate with the team

Be competent using various systems, mainly MS Office

Ability to set and maintain KPIs and bonuses

As Retail and Customer Service Manager, you will be excepted to hold the desire to work in a fast paced environment – our client is dynamic and innovative. You will thrive on a high level of responsibility and enjoy taking ownership of your role

Within this role, you will work a variety of shifts so flexibility is required

30 days annual leave

Uncapped overtime during peak season

20% staff discount

Company trips

Star of the Month Awards

Staff thank you and reward events

Christmas shutdown