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- Tasks: Provide on-site tech support, troubleshoot issues, and maintain hardware/software.
- Company: Join idpp, a dynamic IT services company in Milton Keynes.
- Benefits: Gain hands-on experience with potential for contract extension.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: Degree in IT or related field; up to 2 years of experience welcome.
- Other info: Immediate consideration for applicants; strong communication skills required.
The predicted salary is between 28800 - 43200 ÂŁ per year.
idpp Milton Keynes, England, United Kingdom
idpp Milton Keynes, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
This range is provided by idpp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Contract: 10 weeks initially – potential for extension
Are you a recent graduate or early in your IT career and looking for your next big step?
We’re seeking a motivated Junior IT Support Engineer to join our team in Milton Keynes. This is a fantastic opportunity to gain hands-on experience in a dynamic technical environment, working directly with customers to ensure smooth and effective IT operations.
About the Role:
You’ll be providing on-site technical support, installing and maintaining hardware and software, troubleshooting issues, and ensuring our clients’ systems are running at their best. This role is perfect for someone with a passion for technology, great communication skills, and a strong desire to learn and grow.
What You’ll Do:
- Serve as on-site support for assigned clients, including tech kiosks and desks.
- Provide hardware, software, and networking support for desktops, laptops, servers, AV rooms, and other connected devices.
- Install, configure, and maintain PCs, servers, networks, and peripherals.
- Carry out preventative maintenance, system upgrades, and troubleshooting.
- Perform installs, moves, adds, and changes as required.
- Test and certify systems and applications.
- Ensure issues are followed up or escalated promptly.
- Maintain a high level of professionalism and meet agreed service levels.
What We’re Looking For:
- Degree in IT, Computer Science, or related field (or equivalent technical qualification).
- Up to 2 years’ experience in an IT support or similar role (graduates welcome).
- Basic understanding of networking, Windows operating systems, and hardware troubleshooting.
- Strong problem-solving skills and a willingness to learn.
- Excellent communication and customer service skills.
Please attach your CV for immediate consideration.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Contract
Job function
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Job function
Information Technology
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Industries
Information Services and Technology, Information and Media
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Support Engineer employer: iDPP
Contact Detail:
iDPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being able to discuss your experience with ticketing systems or remote support tools during the interview can really set you apart.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to demonstrate your problem-solving process in real-time scenarios, as this is a key part of the Support Engineer role.
✨Tip Number 3
Network with current employees or professionals in the field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 4
Showcase your passion for technology. Be prepared to talk about recent tech trends or projects you've worked on, as this demonstrates your enthusiasm and commitment to the field.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Support Engineer role. Emphasise any IT support experience, technical skills, and your degree in IT or Computer Science.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've solved problems or provided support in previous roles or during your studies.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members.
Show Enthusiasm for Learning: Express your willingness to learn and grow within the role. Mention any relevant courses, certifications, or personal projects that showcase your commitment to developing your IT skills.
How to prepare for a job interview at iDPP
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your motivation and eagerness to learn.
✨Prepare for Technical Questions
Brush up on your knowledge of basic networking concepts, Windows operating systems, and hardware troubleshooting. Be ready to answer questions that test your understanding of these areas, as they are crucial for the Support Engineer role.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've approached and resolved technical issues in the past. This could be from previous jobs, internships, or even personal experiences. Highlighting your problem-solving abilities will show that you're capable of handling challenges.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical client, so showcasing your ability to communicate effectively will set you apart.
