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For Companies At a Glance
- Tasks: Conduct user research to shape and enhance user experiences.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to excellence.
- Benefits: Enjoy a diverse workplace with opportunities for growth and flexible working arrangements.
- Why this job: Be part of a collaborative team that values innovation and user-centric design.
- Qualifications: Experience in user experience research methods like surveys and interviews is essential.
- Other info: This role offers a chance to work closely with senior UX leads and develop your skills.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Play a pivotal role in shaping user experience through insightful research and collaborative innovation. Gather insights on user needs and preferences, and support the development and execution of research studies. Analyze, interpret, and review data to inform decisions on user experience design.
As an Experience Research Associate in Cross Risk, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. Employ various research methods and leverage your developing knowledge of user experience design to analyze and interpret data, providing valuable insights that inform design decisions and promote improvements in user experiences. Work closely with senior UX leads and cross-functional teams to support the design and implementation of user-centric research efforts. At the associate level, demonstrate proficiency in core experience research skills and continuously develop your expertise in these and other design-focused areas.
Job Responsibilities
- Support the development and execution of research studies to gather insights on customer needs and preferences.
- Analyze and interpret qualitative and quantitative data, providing actionable and understandable recommendations to inform user experience design decisions.
- Collaborate with cross-functional teams to document user needs and business objectives to inform research efforts.
- Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
- Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines.
Required Qualifications, Capabilities, and Skills
- Proven experience or equivalent expertise in generative and evaluative user experience research, employing methods such as surveys, interviews, and ethnography.
- Ability to analyze and interpret qualitative and quantitative data to derive actionable insights for user experience design.
- Experience in designing and implementing effective surveys and interviews with clear, unbiased, and relevant questions aligned with research objectives.
- Adaptability in responding to changing research requirements due to constraints or revisions.
Preferred Qualifications, Capabilities, and Skills
- Experience in regulated industries.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our approach to serving clients is first-class, and we aim to build trusted, long-term partnerships to help our clients achieve their objectives.
We value diversity and inclusion, recognizing that our people are our strength. We are an equal opportunity employer and do not discriminate based on protected attributes. We also accommodate religious practices, mental health, or physical disabilities. Visit our FAQs for more information about requesting accommodations.
About the Team
Our Corporate Functions cover areas from finance and risk to human resources and marketing. Our teams are essential to our success, setting our businesses, clients, customers, and employees up for success.
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Experience Research Associate employer: JPMorgan Chase & Co.
Contact Detail:
JPMorgan Chase & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Research Associate
✨Tip Number 1
Familiarise yourself with various user experience research methods, such as surveys and interviews. Being able to discuss these techniques confidently during your interactions will show your understanding of the role and impress potential colleagues.
✨Tip Number 2
Engage with current literature on experience research and be prepared to share insights or trends you've discovered. This demonstrates your commitment to staying updated in the field and can spark interesting conversations with team members.
✨Tip Number 3
Network with professionals in the UX field, especially those who work in regulated industries. They can provide valuable insights into the specific challenges and expectations of the role, which can help you tailor your approach.
✨Tip Number 4
Showcase your adaptability by discussing past experiences where you've successfully navigated changing research requirements. This quality is crucial for the role and will highlight your problem-solving skills to potential employers.
We think you need these skills to ace Experience Research Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Experience Research Associate position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in user experience research, particularly with methods like surveys and interviews. Provide specific examples of how you've gathered insights and contributed to design decisions.
Showcase Analytical Skills: Demonstrate your ability to analyse and interpret both qualitative and quantitative data. Include examples of how your insights have led to actionable recommendations in past projects.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to ensure your application resonates with the hiring team.
How to prepare for a job interview at JPMorgan Chase & Co.
✨Understand User Experience Research Methods
Familiarise yourself with various research methods such as surveys, interviews, and ethnography. Be prepared to discuss how you've applied these methods in past experiences and how they can be used to gather insights on user needs.
✨Showcase Your Analytical Skills
Be ready to demonstrate your ability to analyse both qualitative and quantitative data. Prepare examples of how you've derived actionable insights from data in previous roles, as this will be crucial for informing design decisions.
✨Collaborate Effectively
Highlight your experience working with cross-functional teams. Discuss how you’ve documented user needs and business objectives in the past, as collaboration is key in supporting user-centric research efforts.
✨Stay Updated on Industry Trends
Research current trends in experience research and be prepared to discuss them. Mention any relevant literature you've reviewed or white papers you've drafted, as this shows your commitment to continuous learning and improvement in the field.
