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- Tasks: Assist the public at front counters, handling enquiries and providing information.
- Company: Join Hampshire & Isle of Wight Constabulary, dedicated to community safety and ethical policing.
- Benefits: Enjoy 24 days annual leave, wellbeing support, and discounts on leisure activities.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: QCF Level 2 or equivalent experience, customer service skills, and IT proficiency required.
- Other info: Flexible working options available; we encourage applications from diverse backgrounds.
The predicted salary is between 24100 - 26100 £ per year.
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Police Contact Enquiry Officer IOW – HC621878
Job details – Police Contact Enquiry Officer x 2 – HC621878
Location – Working between Ryde and Shanklin, with occasional cover at Newport
Salary – Scale 5 – £29,109.00 – £31,296.00 per annum.
Hours – 37 per week – Monday to Friday
Contract – Permanent
Closing date – Sunday 17h August 2025 @ 23:59hrs
About the Role
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public.
- Are qualified to QCF Level 2 or has comparable work experience.
Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
Have a full UK driving license (if you are required to travel to alternative locations within Hampshire and the Isle of Wight to provide cover, use of pool cars maybe available).
Have proven experience of working in a busy customer / public service environment.
Have paper-based and electronic clerical skills including experience of creating high volumes of varied documentation.
- Feel confident dealing with confidential and sensitive matters.
Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
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Working as a Police Contact Enquiry Officer, you will attract benefits including, but not limited to:
- 24 days annual leave
- Excellent wellbeing support including access to the Employee Assistance Programme;
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
- Fantastic career progression including development and secondment opportunities.
How to apply
Please follow the online application link to apply. You will be required to enter personal details and complete our screening questions.
In addition, you will be required to provide evidence against the following competencies;
Contact details for an informal discussion
If you would like to have an informal discussion about this role, please contact Angela Orr onangela.orr@hampshire.police.uk or contact the Recruitment Team on police.recruitment@hampshire.police.uk
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
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Police Contact Enquiry Officer IOW - HC621878 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Contact Enquiry Officer IOW - HC621878
✨Tip Number 1
Familiarise yourself with the role of a Police Contact Enquiry Officer by researching the specific duties and responsibilities. Understanding the nuances of customer service in a policing context will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Hampshire & Isle of Wight Constabulary. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your application and interview.
✨Tip Number 3
Prepare to discuss your experience in handling sensitive information and customer interactions. Think of specific examples that demonstrate your ability to manage confidential matters effectively, as this is crucial for the role.
✨Tip Number 4
Consider reaching out to the recruitment team for an informal chat about the position. This shows your enthusiasm and gives you a chance to ask questions that could help you tailor your approach when applying.
We think you need these skills to ace Police Contact Enquiry Officer IOW - HC621878
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Police Contact Enquiry Officer. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous work in customer service or public-facing roles. Provide specific examples of how you've handled enquiries or sensitive information effectively.
Demonstrate Competencies: The application requires evidence against specific competencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to assess enquiries and manage confidential matters.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hampshire County Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Police Contact Enquiry Officer. Familiarise yourself with the key duties, such as providing front counter service and handling sensitive information, so you can demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves working in a busy public service environment, be prepared to discuss your previous customer service experience. Highlight specific examples where you effectively managed enquiries or resolved issues, showcasing your ability to remain calm under pressure.
✨Demonstrate IT Proficiency
As the job requires using Windows-based Microsoft software and IT equipment, be ready to talk about your technical skills. Mention any relevant experience you have with clerical tasks and creating documentation, as this will show you are well-equipped for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your critical thinking and problem-solving abilities. Practice responding to hypothetical situations related to handling confidential matters or dealing with difficult customers, as this will help you articulate your thought process during the interview.
