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- Tasks: Join the Cardiology team to manage patient waiting lists and support care delivery.
- Company: Be part of Norfolk and Norwich University Hospitals NHS Foundation Trust, making a real difference in healthcare.
- Benefits: Enjoy flexible hours, gym discounts, and access to NHS benefits like physiotherapy and counselling.
- Why this job: Collaborate with a dedicated team, innovate processes, and impact patient care positively.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This role does not meet UKVI Skilled Worker Visa requirements.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity to work within the Cardiology team to help administer and support delivery of care to patients at the NNUH.
This is an exciting opportunity to come and work and be apart of the Cardiology team to help administer and support delivery of care to patients at the NNUH.
Who we’re looking for?
We are looking for a part time Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Cardiology Department. This will include scheduling patients for various procedures with the Cath Labs, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Medical Directorate. This role relies on close working relationships between Consultants, Secretaries, Ward Staff and patients.
What We Offer?
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Entrance to not just a job but a career that makes a difference to Norfolk.
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Collaborative working approach means that the team is responsible, no lone working allowed here!
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Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
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Opportunities to further your education, and branch out within the Trust or the wider NHS
As a team and a department, we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients., To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
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To facilitate the management of day case and Outpatient diagnostic waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
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To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
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To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
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To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
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To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available.
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To deal with telephone queries relating to attendances and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.
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To produce waiting list reports as required by the Operational Manager and Administration Manager.
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Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
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Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
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Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.
We can offer you the full range of NHS benefits/discounts and in addition:
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Flexible working hours
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Fast Track Staff Physiotherapy Service
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Multi Faith prayer room
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Discounted gym memberships
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Excellent pension scheme and annual leave entitlement
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Wagestream – access up to 40% of your pay as you earn it
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Free Park & Ride service direct to NNUH site
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Free 24-hours confidential counselling support
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On-site Nursery
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On-site cafes offering staff discounts
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Support in career development
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Flexible staff bank
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Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Please note that this advertised position, which is part of occupation code 4211, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Waiting List Coordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust employer: Nnuh Trust
Contact Detail:
Nnuh Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarize yourself with the specific procedures and protocols of the Cardiology department at NNUH. Understanding how they manage waiting lists and patient scheduling will give you an edge in discussions during the interview.
✨Tip Number 2
Network with current or former employees of NNUH, especially those in administrative roles within the Cardiology team. They can provide valuable insights into the team dynamics and expectations for the Waiting List Coordinator position.
✨Tip Number 3
Demonstrate your ability to handle difficult conversations with patients. Prepare examples of how you've managed similar situations in the past, as this role involves direct communication with patients who may be anxious or upset.
✨Tip Number 4
Showcase your proficiency with relevant software like PAS and Intellect. If you have experience with similar systems, be ready to discuss how you can quickly adapt to their specific tools and processes.
We think you need these skills to ace Waiting List Coordinator | Norfolk and Norwich University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Waiting List Coordinator position. Understand the key responsibilities and the skills required, such as proficiency in PAS and Intellect, and the importance of effective communication with patients and staff.
Tailor Your CV: Customize your CV to highlight relevant experience in administrative support, particularly in healthcare settings. Emphasize any previous roles where you managed waiting lists or coordinated patient care, showcasing your ability to work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the values of NNUH. Mention specific examples of how you embody the 'PRIDE' values and how your skills can contribute to the Cardiology team's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role of Waiting List Coordinator.
How to prepare for a job interview at Nnuh Trust
✨Understand the Role
Make sure you have a clear understanding of the Waiting List Coordinator role within the Cardiology team. Familiarize yourself with the responsibilities, such as scheduling patients and managing waiting lists, to demonstrate your knowledge during the interview.
✨Showcase Your Teamwork Skills
Since this position emphasizes collaborative working, be prepared to discuss your experiences in teamwork. Share examples of how you've successfully worked with others, especially in high-pressure environments, to support patient care.
✨Demonstrate Compassionate Communication
Given that you'll be dealing with anxious or upset patients, highlight your communication skills. Prepare to discuss how you would handle difficult conversations and ensure patients feel supported and informed throughout their care journey.
✨Familiarize Yourself with Relevant Systems
The role requires proficiency in systems like PAS and Intellect. If you have experience with similar software, mention it. If not, express your willingness to learn and adapt quickly to new technologies.
