Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot hardware/software, and assist with network issues.
- Company: Join Heart of Midlothian Football Club, a historic Scottish football institution since 1874.
- Benefits: Enjoy a competitive salary, flexible hours, and excellent staff benefits.
- Why this job: Be part of an ambitious IT team, supporting matchday operations and digital projects.
- Qualifications: Experience in IT support, knowledge of Active Directory, and familiarity with Microsoft 365 required.
- Other info: Work at iconic Tynecastle Park and enjoy a vibrant, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician: Heart of Midlothian Football Club
Report to: IT Manager
Location: Tynecastle Park, Gorgie Road, Edinburgh, EH11 2NL and any other multi-sites as and when required.
Salary: Competitive salary plus excellent staff benefits.
Hours: Full time, 37.5 hours per week to be worked flexibly to meet the needs of the business, which will include evening and weekend work.
Closing Date: 28 August 2025 – Close of play
Heart of Midlothian Football Club, a cornerstone of Scottish football since 1874, has an exciting opportunity for an IT Support Technician to work with our Stadium & Facilities Department. Working within our ambitious and forward-thinking IT Team, the IT Support Technician will provide first-line technical support across the Club, assisting with hardware, software, and network issues to ensure the smooth day-to-day running of IT operations. You will play an essential role in maintaining and improving our IT infrastructure, supporting matchday operations, and contributing to ongoing digital development projects.
If you have previous experience of providing technical support in a fast-paced environment, managing IT systems, troubleshooting hardware and software issues – we would love to hear from you.
Key Responsibilities:
General IT Support: Provide first-line technical support to staff across all club locations, covering day-to-day IT issues and escalations.
Hardware Support: Support with imaging, setup, and support of laptops and PCs across Windows 10/11 and macOS platforms.
IT Ticketing System: Manage and maintain the IT helpdesk system, logging, tracking, and resolving user issues promptly while ensuring clear communication.
Networking & Infrastructure: Troubleshoot and maintain wired and wireless network infrastructure (TCP/IP, Wi-Fi, switches). Perform structured network patching and maintain accurate records of network port usage.
Microsoft 365 Admin: Carry out administrative tasks in SharePoint and Microsoft Teams, including permissions management, site setup, and user support.
Active Directory: Manage user accounts, permissions, and group policies using Active Directory. Assist with onboarding, offboarding and account changes.
Endpoint Management: Use endpoint management tools, including remote support tools, to maintain user devices, apply system updates, and fixes. Configure, maintain, and troubleshoot office printers, scanners, and other devices.
IPTV & AV Systems: Support and maintain IPTV and audiovisual systems throughout the stadium and hospitality areas.
Matchday Operations: Provide essential support on matchdays, working alongside the internal media team and external broadcasters such as Sky Sports and BBC.Ensure IPTV, AV, and media tech systems are fully operational.
Multi-site Coverage: Deliver on-site IT support across the stadium, training ground, and hotel, ensuring minimal downtime for users.
Essential Experience, Qualifications & Requirements:
- Previous experience working within an IT Support role, in a fast-paced environment.
- Knowledge of Active Directory and Windows Server environment.
- Experience with Microsoft 365 especially SharePoint and Teams.
- Familiarity with Endpoint management.
- Understanding of networking principles (TCP/IP, DNS, DHCP) and experience with network patching.
- Skilled in imaging, setup, and support of laptops and PCs across Windows 10/11 and macOS platforms.
- Hands-on experience supporting IT ticketing systems.
- Confident troubleshooting hardware issues (laptops, desktops, printers, AV).
- Exposure to IPTV and AV systems (Desirable).
- Full UK driving licence.
- Able to evidence the Legal Right to Work in the UK.
- Excellent communication skills and ability to build strong working relationships with departments across the Club.
- Conscientious and committed to attention to detail.
- Able to operate within a high-pressure working environment, particularly during match-days or live events,
- A high standard of professionalism and confidentiality.
- Flexibility with weekly working patterns.
How to apply: If you think that you are suitable for the position and meet the criteria above, please send a Covering Letter and CV to Recruitment@homplc.co.uk .
HEART OF MIDLOTHIAN FOOTBALL CLUB IS AN EQUAL OPPORTUNITIES EMPLOYER AND FULLY COMMITTED TO THE SAFEGUARDING AND WELFARE OF VULNERABLE GROUPS.
HEART OF MIDLOTHIAN IS A LIVING WAGE ACCREDITED COMPANY.
Your feedback will help us to improve this site. Please don\’t provide any personal information. Feedback form
#J-18808-Ljbffr
IT Support Technician: Heart of Midlothian Football Club employer: Triathlonscotland
Contact Detail:
Triathlonscotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician: Heart of Midlothian Football Club
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and networking principles. This will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Heart of Midlothian Football Club on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle common IT support issues, especially in a high-pressure environment like matchdays, to showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your flexibility and commitment to the role by being open about your availability for evening and weekend work. Highlight any previous experiences where you've successfully managed similar schedules, as this will show your dedication to meeting the club's needs.
We think you need these skills to ace IT Support Technician: Heart of Midlothian Football Club
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the IT Support Technician role. Highlight your relevant experience in providing technical support, especially in fast-paced environments, and mention specific skills like troubleshooting hardware and software issues.
Showcase Relevant Experience: In your CV, emphasise your previous roles in IT support, particularly any experience with Active Directory, Microsoft 365, and networking principles. Use bullet points to clearly outline your responsibilities and achievements in these areas.
Highlight Matchday Experience: If you have experience working in high-pressure situations, such as during matchdays or live events, be sure to mention this. It shows that you can handle the demands of the role at Heart of Midlothian Football Club.
Proofread Your Application: Before submitting your application, carefully proofread both your cover letter and CV. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Triathlonscotland
✨Know Your Tech
Brush up on your knowledge of Active Directory, Microsoft 365, and networking principles. Be prepared to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with endpoint management tools.
✨Showcase Your Communication Skills
Since the role involves providing support across various departments, demonstrate your ability to communicate clearly and effectively. Prepare examples of how you've built strong working relationships in previous roles.
✨Prepare for Matchday Scenarios
Given the importance of matchdays, think about how you would handle high-pressure situations. Be ready to share any relevant experiences where you successfully managed IT support during live events or busy periods.
✨Flexibility is Key
Highlight your willingness to work flexible hours, including evenings and weekends. Discuss any past experiences where you adapted your schedule to meet business needs, showing that you're committed to supporting the team.
