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- Tasks: Provide first and second line IT support in a top-tier law firm.
- Company: Join a prestigious US law firm with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, excellent employee benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Previous IT experience and GCSEs in Maths and English required.
- Other info: Work hours are Monday to Friday, 09:30 – 18:00.
The predicted salary is between 28800 - 67200 £ per year.
Technical Support Analyst
A top-tier US law firm is seeking to hire a Technical Support Analyst on a full-time basis. The successful candidate will report into the Regional IT Manager and will provide first and second line support, dealing with the day-to-day IT in the London office.
- Salary up to £48,000 per annum
- Working hours – 09:30 – 18:00 (Monday-Friday)
- Excellent employee benefits
Key Responsibilities of the Technical Support Analyst:
- Assist the leadership team and Regional IT Manager in overseeing the office technology workload and ticket queues to ensure tasks are addressed to resolution
- Initiate, complete and follow-through with all assigned and self-generated tickets
- Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, and urgent user support matters
- Assist with maintaining hardware inventory for all IT assets in the London Office, including Firm Owned and/or Issued Mobile Devices
- Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per determined schedule
Skills & Requirements of the Technical Support Analyst:
- Previous experience working in an IT role within an office environment
- GCSE in Mathematics and English (minimum grade of C/4)
- Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points
- Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external
Technical Support Analyst employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing multiple priorities effectively. Prepare specific examples of how you've successfully handled competing tasks in previous roles, as this is crucial for the Technical Support Analyst position.
✨Tip Number 3
Showcase your client service skills by preparing to discuss how you've built positive relationships with stakeholders in past positions. This will demonstrate your ability to fit into the firm's culture and work collaboratively.
✨Tip Number 4
Research the law firm and understand their technology needs. Being knowledgeable about their operations and how your role as a Technical Support Analyst can contribute to their success will impress the hiring team.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Technical Support Analyst position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous IT roles you've held, particularly those involving first and second line support. Mention specific examples where you successfully managed multiple priorities or resolved technical issues.
Showcase Your Skills: Demonstrate your strong organizational skills and client service abilities in your application. Use concrete examples to illustrate how you've developed positive working relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Analyst.
How to prepare for a job interview at Larbey Evans Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your previous IT experience in detail. Highlight specific examples where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Organizational Abilities
Since the role requires managing multiple priorities, share examples of how you've effectively organized tasks in past positions. Discuss any tools or methods you use to keep track of your workload and ensure timely completion.
✨Emphasize Client Service Experience
The firm values excellent client service skills. Be ready to talk about situations where you provided outstanding support to users, focusing on how you built positive relationships with stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to urgent user support matters or equipment moves, and think through how you would approach these challenges in a real-world context.
