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- Tasks: Help customers with tech-related billing queries over the phone.
- Company: Join Plusnet, a leading provider in telecommunications, known for its supportive culture.
- Benefits: Enjoy flexible working, a competitive salary, and great perks like discounts and healthcare options.
- Why this job: Make a real impact by solving problems and supporting customers in a dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Flexible scheduling, remote work options, and opportunities for career development await you.
The predicted salary is between 20000 - 30000 £ per year.
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Client:
BT Group
Location:
Sheffield, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6488166ed3a7
Job Views:
6
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.
Join our Billing team in Sheffield. You’ll be talking over the phone to customers with all sorts of Tech-related queries. You could be helping someone with a simple question or handling more complex issues, supporting them throughout.
No specific experience is needed. If you’re naturally helpful, calm, and good at building relationships – we can train you on the rest.
We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
- A starting salary of £25,087.00 plus incentives and bonuses.
- Online GP access 24/7 for you and your immediate family, fully funded.
- Market-leading paid carer’s leave, up to 2 weeks.
- Family Leave with 18 weeks full pay and 8 weeks half pay, for all parents.
- Discounts on Plusnet, EE & BT products, saving you hundreds annually.
- Support to develop your career.
- Season Ticket Travel Loan for commuting costs.
- Volunteering days to give back to your community.
- Optional Private Healthcare and Dental insurance.
We have a great team culture, meaningful support, and tailored training to help you build a lasting career.
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Customer Service Advisor - Billing employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing
✨Tip Number 1
Familiarise yourself with common billing issues and tech-related queries that customers might have. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend or family member can help you get comfortable with explaining complex issues in a simple way, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research Plusnet's values and customer service philosophy. Understanding what they stand for will allow you to align your answers during the interview with their expectations, showing that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your previous experiences where you've helped others or solved problems, even if they're not directly related to customer service. Highlighting these transferable skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Billing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor - Billing. Highlight key skills such as problem-solving, communication, and relationship-building in your application.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills that demonstrate your ability to handle tech-related queries and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Plusnet and how your skills align with their values, particularly your ability to remain calm and helpful under pressure.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at BT Group
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think of situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to engage in active listening.
✨Highlight Your Flexibility
Plusnet values flexibility, so mention any experiences where you've adapted to changing circumstances or schedules. This could include managing multiple tasks or adjusting to new information quickly.
✨Express Your Enthusiasm for Technology
Since the job involves tech-related queries, show your passion for technology. Share any relevant hobbies or interests, like gaming or tinkering with gadgets, to demonstrate your familiarity and comfort with tech.
