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- Tasks: Assist federal employees with account updates and program information via email and phone.
- Company: FedPoint creates digital benefits marketplaces for federal and military customers, part of John Hancock.
- Benefits: Enjoy a hybrid work setup, paid training, and all necessary equipment provided.
- Why this job: Join a supportive culture focused on career growth and making a real impact.
- Qualifications: High school diploma required; customer service experience preferred, with strong communication skills.
- Other info: Temporary role from October 2025 to March 2026, with flexible part-time hours.
Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.
Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.
Customer Service Representative – Part-Time, Temporary
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We want you to join our team here at FedPoint!
As a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You’ll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.
Details:
- Temporary role: Start date Monday October 6, 2025 through March 2026.
- 1 full week of training – PAID
- All equipment provided
- Part time hours: Monday-Friday 10am-2pm, 11am-3pm or 12-4pm
- Hybrid work opportunity!
Qualifications:
- Education & Experience: High school diploma or equivalent. At least 1 year of customer service experience or demonstrated strength in customer service skills, call center, or similar experience preferred. Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus.
- Ability to work efficiently in a high-volume environment.
- Strong multitasking abilities with keen attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to make sound decisions and escalate issues when necessary.
- Professionalism and tact in handling diverse customer interactions.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com .
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You\’ll have the opportunity to make a significant impact while honing your skills and advancing your career.
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Customer Service Representative - Part-Time, Temporary employer: FedPoint
Contact Detail:
FedPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part-Time, Temporary
✨Tip Number 1
Familiarise yourself with FedPoint's mission and values. Understanding their commitment to creating world-class benefits experiences will help you align your responses during interviews, showcasing how your customer service philosophy matches theirs.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle difficult customers or high-pressure situations, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with web-based customer service systems. Since this role requires familiarity with such platforms, being able to discuss your proficiency can give you an edge in the selection process.
✨Tip Number 4
Showcase your multitasking abilities during the interview. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment, as this is crucial for the Customer Service Representative position at FedPoint.
We think you need these skills to ace Customer Service Representative - Part-Time, Temporary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to demonstrate your skills and how they relate to the role at FedPoint.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that showcase your communication skills, multitasking abilities, and professionalism. Be sure to include any experience with web-based customer service systems, as this is a requirement for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at FedPoint
✨Research FedPoint
Before your interview, take some time to learn about FedPoint's mission and values. Understanding their focus on customer service and employee engagement will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Use specific examples that highlight your ability to handle difficult situations, multitask, and communicate effectively with customers.
✨Practice Common Interview Questions
Anticipate questions related to your experience in a fast-paced environment and your approach to problem-solving. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
