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- Tasks: Assist with reception duties and document scanning while providing top-notch customer service.
- Company: Join Newbury Building Society, a community-focused financial services provider dedicated to excellent customer care.
- Benefits: Enjoy flexible hours, generous holiday allowance, and two paid volunteering days each year.
- Why this job: Gain valuable experience in a supportive team while making a positive impact in your community.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge are essential; previous customer service experience is a plus.
- Other info: Comprehensive training and development opportunities available to help you grow.
The predicted salary is between 14598 - 14598 £ per year.
Part Time Reception & Scanning Assistant – 12 Month FTC
Part Time Reception & Scanning Assistant – 12 Month FTC
Part Time Reception & Scanning Assistant – 12 Month FTC
Role : Part Time Reception & Scanning Assistant – 12 Month FTC
Location : Newbury
Hours: 21 Hours a week, Monday – Wednesday, 9am – 5pm
Salary: £14,598
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we\’re looking for.
We are recruiting a Part Time Scanning & Reception Assistant.
Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value. Then this could be the role for you.
As part of a friendly and supportive team you will provide excellent service to your internal colleagues, by using your admin skills to efficiently and accurately scan and index customer and Society documents.
While also being the first point of contact on our reception desk for our external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and managing faxing and an enquiries mailbox.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us?
We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you – You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others – as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Excellent written and verbal communication skills
- Competent in the basic use of Microsoft packages – Word, Excel, Outlook and Office 365
- Proven administration skills
Desirable skills and experience
- Experience of working within Financial Services administration
Interviews :
90-minute competency-based interview held in Newbury at our Head Office
We aim to interview successful applicants within 1 week.
Feedback provided regardless of outcome.
We reserve the right to close this vacancy at any point.
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Part Time Reception & Scanning Assistant - 12 Month FTC | Newbury, UK employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Reception & Scanning Assistant - 12 Month FTC | Newbury, UK
✨Tip Number 1
Familiarise yourself with the company culture and values of Newbury Building Society. Understanding their commitment to customer service and community support will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare for the competency-based interview by reflecting on your past experiences. Think of specific examples where you've demonstrated excellent customer service, effective communication, and strong organisational skills, as these are key attributes they are looking for.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly in Word, Excel, and Outlook. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates, especially since they are essential for the role.
✨Tip Number 4
Show enthusiasm for the training and development opportunities offered by Newbury Building Society. Expressing a willingness to learn and grow within the role can make a positive impression on the interviewers, highlighting your commitment to personal and professional development.
We think you need these skills to ace Part Time Reception & Scanning Assistant - 12 Month FTC | Newbury, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Use keywords from the job description to demonstrate that you meet the essential skills required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organisational skills. Mention specific examples of how you've provided excellent service in previous roles and how you can add value to the team.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office packages and any experience you have in financial services. This will show that you are well-prepared for the tasks outlined in the job description.
Prepare for the Interview: Since the interview is competency-based, think of examples from your past experiences that demonstrate your communication skills and ability to work efficiently. Practise articulating these examples clearly and confidently.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Discuss any experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your efficiency and attention to detail.
✨Familiarise Yourself with Microsoft Packages
As the role involves using Microsoft Word, Excel, and Outlook, brush up on your skills with these applications. Be ready to discuss how you've used them in previous roles, especially in an administrative context.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples that demonstrate your skills and experience.
