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- Tasks: Assist customers at Margate Library, engaging with the community and supporting various activities.
- Company: Join Kent County Council, a diverse and inclusive employer dedicated to community service.
- Benefits: Enjoy 28 days annual leave, training opportunities, health support, and discounts through Kent Rewards.
- Why this job: Make a real difference in people's lives while working in a friendly, team-oriented environment.
- Qualifications: No prior library experience needed; just bring your friendly attitude and great interpersonal skills.
- Other info: Work 22 hours weekly, including Saturdays, with potential for lone working across locations.
The predicted salary is between 24000 - 36000 £ per year.
Role Responsibility
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
22 hours per week are worked across a range of hours including every other Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Thanet Library Library district.
As a Kent County Council employee you will enjoy the following great benefits:
- 28 days annual leave rising to 30 after 5 years, plus bank holidays.
- Opportunities for training and professional development.
- A wide range of health and wellbeing support.
- Good work/life balance.
- Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.
Interview dates: We will be inviting successful candidates to an information day at Margate Library on Wednesday 10th September. Candidates who are successful will then be invited to an interview at Broadstairs Library on Friday 12th September.
For more information on this role, please contact:
Liam Malcolm, Customer Service Officer on 03000 414766 or James Fisher Customer Service Officer on 03000 414540
About the Company
Work that works for you and us – let\’s talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county\’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.
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Customer Support Assistant - Margate Library employer: Kent County Council
Contact Detail:
Kent County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant - Margate Library
✨Tip Number 1
Familiarise yourself with the services and activities offered at Margate Library. Understanding what the library provides will help you engage more effectively with customers and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your interpersonal skills by volunteering or participating in community events. This will not only enhance your ability to connect with people but also show your commitment to serving the local community, which is a key aspect of the role.
✨Tip Number 3
Prepare to discuss your resilience and positive outlook in interviews. Think of specific examples from your past experiences where you've successfully handled challenges or maintained a positive attitude, as these traits are highly valued in customer service roles.
✨Tip Number 4
Reach out to current or former employees of Kent County Council to gain insights into the work culture and expectations. This can provide you with valuable information that can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Support Assistant - Margate Library
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Assistant position. Highlight key skills such as interpersonal skills and customer service experience in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous roles where you provided customer service or worked in a team environment, even if it wasn't in a library setting.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with the public. Mention specific examples of how you've positively impacted customers in past roles.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Kent County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share examples of how you've provided excellent customer service in the past, even if it's not from a library setting.
✨Demonstrate Interpersonal Skills
Since the role requires engaging with the public, be prepared to showcase your interpersonal skills. Practice active listening and be ready to discuss how you handle different types of customers.
✨Familiarise Yourself with Library Services
Research the services offered by the library, such as reading groups and internet classes. Showing that you understand what the library provides will demonstrate your commitment to the role.
✨Prepare for Teamwork Scenarios
As teamwork is essential in this role, think of examples where you've successfully worked as part of a team. Be ready to discuss how you contribute to a positive team environment.
