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For Companies At a Glance
- Tasks: Manage training delivery from contract to execution, ensuring smooth operations.
- Company: Join Minitab, a global leader in educational services, committed to quality training experiences.
- Benefits: Enjoy hybrid working options and a collaborative team environment.
- Why this job: Make a real impact on training services while working with diverse teams worldwide.
- Qualifications: 1-3 years of customer-focused experience; strong skills in Microsoft Office and CRM systems.
- Other info: Willingness to travel less than 10% is required; multilingual skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Help us deliver exceptional training experiences across the globe.
To support Minitab’s continued growth, we are looking for a Training Administrator to manage our educational services across the EMEA and APAC regions. This is a key role ensuring our training operations run smoothly from contract to completion—delighting customers and supporting colleagues worldwide.
Position Overview
You’ll be responsible for the development, maintenance, and evolution of processes for Minitab’s educational offerings. This includes executing operational processes, documenting process changes, administering service delivery tools, and finalizing training contracts for customers.
What You’ll Do
Training Administration
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Manage the full lifecycle of training delivery—from contract drafting to execution.
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Coordinate schedules, logistics, systems, and documentation to ensure seamless service delivery.
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Validate information, process service offerings promptly, and handle inbound customer and internal queries.
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Collect and analyze customer feedback post-training.
Service Operations
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Maintain accurate customer information in relevant systems.
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Ensure all service bookings are processed correctly and on time.
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Oversee the delivery of physical training materials as required.
Cross-functional Collaboration
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Liaise with Sales Management to improve processes and address service challenges.
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Participate in cross-departmental meetings and projects.
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Create reports, provide analytics, and manage Statements of Work (SOW) for alignment across teams.
What We’re Looking For
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1–3 years of customer-focused experience (training coordination is a plus).
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High school qualification or equivalent work experience.
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Strong skills in Microsoft Excel, Outlook, and Word, plus experience reviewing data in CRM systems.
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Excellent written and verbal communication skills.
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French/German/Dutchhighly desired.
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Action-oriented, accountable, and comfortable working with diverse groups of people.
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Willingness to travel domestically or internationally (less than 10%).
Why Join Us?
At Minitab, you’ll be part of a collaborative, global team dedicated to delivering high-quality educational experiences. You’ll have the opportunity to work cross-functionally, contribute to process improvements, and make a meaningful impact on how our training services are delivered across regions.
Hybrid working is available for this position. The first month will be based in-office for training and onboarding.
Minitab is an Equal Opportunity Employer
We value diversity and encourage applications from all qualified candidates.
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Training Administrator employer: Minitab
Contact Detail:
Minitab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Administrator
✨Tip Number 1
Familiarise yourself with Minitab's training offerings and educational services. Understanding their current processes and how they deliver training will help you speak confidently about how you can contribute to improving these operations.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of a Training Administrator, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this role requires strong proficiency. Consider taking an online course or using tutorials to enhance your data management abilities, which will be crucial for reporting and analytics.
✨Tip Number 4
If you speak French, German, or Dutch, make sure to highlight this in conversations. Language skills are highly desired for this position and can set you apart from other candidates during the selection process.
We think you need these skills to ace Training Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training coordination and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training administration. Mention specific examples of how you've successfully managed training processes or improved service delivery in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of a successful collaboration with diverse teams.
Highlight Technical Proficiency: Emphasise your skills in Microsoft Excel, Outlook, and Word, as well as any experience with CRM systems. Providing specific examples of how you've used these tools effectively can strengthen your application.
How to prepare for a job interview at Minitab
✨Showcase Your Customer-Focused Experience
Highlight any previous roles where you managed customer interactions or training coordination. Be ready to discuss specific examples of how you ensured customer satisfaction and handled queries effectively.
✨Demonstrate Your Organisational Skills
Since the role involves managing the full lifecycle of training delivery, prepare to talk about your experience with scheduling, logistics, and documentation. Use examples that illustrate your ability to keep everything running smoothly.
✨Familiarise Yourself with Relevant Tools
Brush up on your skills in Microsoft Excel, Outlook, and Word, as well as any CRM systems you've used. Be prepared to discuss how you've used these tools to manage data and improve processes in past roles.
✨Prepare for Cross-Departmental Collaboration
Think about times when you've worked with different teams to solve problems or improve processes. Be ready to share how you communicated effectively and contributed to team goals, as this role requires liaising with various departments.
