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- Tasks: Provide front counter service to the public and handle enquiries efficiently.
- Company: Join Hampshire & Isle of Wight Constabulary, dedicated to ethical policing and community safety.
- Benefits: Enjoy 24 days annual leave, wellbeing support, and discounts on leisure activities.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: QCF Level 2 or equivalent experience, customer service skills, and IT proficiency required.
- Other info: Flexible working options available; we encourage applications from diverse backgrounds.
The predicted salary is between 29109 - 31296 £ per year.
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Police Contact Enquiry Officer IOW – HC621878
Job details – Police Contact Enquiry Officer x 2 – HC621878
Location – Working between Ryde and Shanklin, with occasional cover at Newport
Salary – Scale 5 – £29,109.00 – £31,296.00 per annum.
Hours – 37 per week – Monday to Friday
Contract – Permanent
Closing date – Sunday 17h August 2025 @ 23:59hrs
About the Role
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public.
- Are qualified to QCF Level 2 or has comparable work experience.
Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
Have a full UK driving license (if you are required to travel to alternative locations within Hampshire and the Isle of Wight to provide cover, use of pool cars maybe available).
Have proven experience of working in a busy customer / public service environment.
Have paper-based and electronic clerical skills including experience of creating high volumes of varied documentation.
- Feel confident dealing with confidential and sensitive matters.
Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
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Working as a Police Contact Enquiry Officer, you will attract benefits including, but not limited to:
- 24 days annual leave
- Excellent wellbeing support including access to the Employee Assistance Programme;
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
- Fantastic career progression including development and secondment opportunities.
How to apply
Please follow the online application link to apply. You will be required to enter personal details and complete our screening questions.
In addition, you will be required to provide evidence against the following competencies;
Contact details for an informal discussion
If you would like to have an informal discussion about this role, please contact Angela Orr onangela.orr@hampshire.police.uk or contact the Recruitment Team on police.recruitment@hampshire.police.uk
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
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Police Contact Enquiry Officer IOW - HC621878 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Contact Enquiry Officer IOW - HC621878
✨Tip Number 1
Familiarise yourself with the role of a Police Contact Enquiry Officer by researching the specific duties and responsibilities. Understanding the nuances of customer service in a policing context will help you stand out during interviews.
✨Tip Number 2
Reach out to current or former employees in similar roles through platforms like LinkedIn. They can provide valuable insights into the day-to-day challenges and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Prepare for competency-based questions by reflecting on your past experiences in customer service. Think of specific examples where you demonstrated skills such as problem-solving, communication, and handling sensitive information.
✨Tip Number 4
Consider visiting local police stations or community events to gain a better understanding of the community's needs and how the police interact with them. This knowledge can help you articulate your commitment to community service during the interview.
We think you need these skills to ace Police Contact Enquiry Officer IOW - HC621878
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Police Contact Enquiry Officer. Familiarise yourself with the job description and the competencies required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in customer service or public-facing roles. Mention specific examples where you've dealt with sensitive information or worked in a busy environment, as these are crucial for this position.
Demonstrate IT Proficiency: Since the role requires knowledge of Windows-based Microsoft software, be sure to mention your IT skills. Provide examples of how you've used technology in previous roles to manage documentation or communicate effectively.
Prepare for Competency Questions: The application process includes screening questions based on specific competencies. Prepare answers that demonstrate your ability to assess enquiries critically and gather information effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Hampshire County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Police Contact Enquiry Officer. Familiarise yourself with the key skills required, such as customer service experience and clerical skills, so you can highlight your relevant experiences during the interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially those involving sensitive information or difficult customers. Think of examples from your past work experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your IT Skills
Since the role requires proficiency in Microsoft software and IT equipment, be prepared to discuss your technical skills. You might want to mention any relevant software you've used in previous roles and how comfortable you are with technology.
✨Demonstrate Your Commitment to Community Service
Hampshire & Isle of Wight Constabulary values community trust and safety. Be ready to talk about why you want to work in this role and how you can contribute to the community. Sharing your passion for public service will resonate well with the interviewers.
