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- Tasks: Help fans at Anfield Stadium with information and support on match days.
- Company: Join Liverpool FC, a leader in football and community engagement.
- Benefits: Enjoy flexible hours, including evenings and weekends, in a casual role.
- Why this job: Be part of an inclusive team making a positive impact on fans' experiences.
- Qualifications: Must be 18+, customer service-oriented, and ready to engage in training.
- Other info: Wear a backpack/flag while on duty and embrace the vibrant stadium atmosphere.
Job Introduction
Here at Liverpool Football Club, we are recruiting for Casual Fan Support Team Members. As a Fan Support Team Member, you will be responsible for ensuring that fans visiting Anfield Stadium are helped and supported as required.
What will you be doing?
- Provide information for fans on match day, including directions to their seating area, services available, and any promotional activity or special events on-going in and around the Stadium.
- Be a visible sign of support and information for all visitors.
- Be alert to people around you, acknowledging them, checking they are ok.
- Resolve or escalate any issues of concern or complaint in the appropriate manner.
Who are we looking for?
We are looking for customer service driven individuals who are confident and outgoing, who can communicate clearly. You must be a team player, and be able to remain calm, and have a high level of professionalism. This role requires you to wear a backpack/ flag whilst on duty and is based outside and around the Stadium.
Applicants who do not already possess Level 2 Certificate in Spectator Safety will be offered the qualification and MUST engage on the training within their first season to continue to be offered work.
Due to the nature of this role, we can only accept candidates aged 18 or over.
Why should you apply?
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
#LFCJobs
Location: Anfield Stadium Anfield Road LiverpoolClosing Date: 2025-02-16
Casual Fan Support Team Member employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Fan Support Team Member
✨Tip Number 1
Familiarize yourself with Anfield Stadium and its layout. Knowing the seating areas, services available, and promotional activities will help you provide accurate information to fans on match day.
✨Tip Number 2
Practice your communication skills! Being confident and outgoing is key in this role, so engage in conversations with friends or family to enhance your ability to connect with fans.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working in roles that require interaction with the public. This experience will show your ability to remain calm and professional under pressure.
✨Tip Number 4
If you don’t already have the Level 2 Certificate in Spectator Safety, consider enrolling in a course before applying. This shows initiative and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace Casual Fan Support Team Member
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Casual Fan Support Team Member. Highlight your customer service skills and ability to communicate clearly in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service or similar roles. Emphasize any previous work where you interacted with the public, especially in high-pressure environments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for working at Liverpool FC and your commitment to providing excellent support to fans. Mention your ability to remain calm under pressure and your team player mentality.
Highlight Your Availability: Since this is a casual position with variable hours, clearly state your availability in your application. Mention your willingness to work evenings and weekends, as this is crucial for the role.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping fans and providing excellent customer service. Share any previous experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to the role.
✨Demonstrate Clear Communication Skills
Since the role requires clear communication, practice explaining directions or information concisely. You might even want to role-play with a friend to ensure you can convey messages effectively and confidently.
✨Emphasize Teamwork and Professionalism
Highlight your ability to work well in a team and maintain professionalism, especially in high-pressure situations. Be ready to provide examples of how you've successfully collaborated with others in past roles.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with an upset fan or managing a crowd. Think through your responses ahead of time to show that you can remain calm and collected under pressure.
