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For Companies At a Glance
- Tasks: Join our team to assist customers with sales, refunds, and product advice.
- Company: Be part of Liverpool FC Retail, a leader in football merchandise.
- Benefits: Enjoy flexible hours, including evenings and weekends, in a casual role.
- Why this job: Work in a vibrant environment with a commitment to diversity and community impact.
- Qualifications: Recent retail or customer service experience is preferred; strong communication skills are essential.
- Other info: This role supports inclusivity and offers opportunities for personal growth.
Job Introduction
We have an exciting opportunity for an individual to join our Liverpool FC team as a Casual Retail Sales Advisor at our Chester Store. We’re looking for individuals who are passionate about customer service and enjoy working as part of a team.
What will you be doing?
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful in this role, you will have recent retail and/or customer service experience, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we have 8 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Swords Dublin and ILAC centre Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Your main base will be our Chester Store.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
#LFCjobs
Location: ChesterClosing Date: 2025-02-04
Casual Retail Sales Advisors, Chester Store employer: Liverpool FC
Contact Detail:
Liverpool FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Sales Advisors, Chester Store
✨Tip Number 1
Familiarize yourself with Liverpool FC's history and values. Understanding the club's culture will help you connect with customers and provide a more authentic experience.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing different customer interactions can boost your confidence and prepare you for various situations you might encounter in the store.
✨Tip Number 3
Get to know the product range offered at Liverpool FC Retail. Being knowledgeable about the merchandise will enable you to assist customers better and drive sales through effective upselling.
✨Tip Number 4
Show your enthusiasm for teamwork during the interview process. Highlight any previous experiences where you successfully collaborated with others, as this is key to thriving in a retail environment.
We think you need these skills to ace Casual Retail Sales Advisors, Chester Store
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous retail or customer service experience in your application. Use specific examples that showcase your ability to handle sales, refunds, and provide excellent customer care.
Showcase Teamwork Skills: Since the role requires working as part of a team, include instances where you successfully collaborated with others. This could be in previous jobs, volunteer work, or group projects.
Demonstrate Product Knowledge: Mention any relevant product knowledge or experience you have, especially if it relates to retail. If you have a passion for football or Liverpool FC, express that enthusiasm in your application.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'customer experience', 'sales management', and 'merchandising', to make your application stand out.
How to prepare for a job interview at Liverpool FC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Liverpool FC is looking for.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous retail or customer service roles where teamwork was essential to achieving success.
✨Know the Products
Familiarize yourself with Liverpool FC's product range before the interview. Being able to discuss specific products and show your knowledge will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Sales Scenarios
Be ready to tackle questions about sales management, such as how you would drive add-on sales or handle refunds. Think of examples where you successfully upsold products or managed cash flow, as these skills are crucial for the position.
