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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling hires and sales with flair.
- Company: Join Brandon Hire Station, the UK's top tool hire provider, known for exceptional service.
- Benefits: Enjoy 25 days leave, free tool hire, and discounts on popular brands.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Customer service experience is key; knowledge of the hire industry is a bonus.
- Other info: Full-time role with structured training and long service recognition.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Key Responsibilities
Be the first point of contact for customers over the counter & on the telephone
Maximise hire and sales revenue
Cover deliveries and collections when essential to business demands
Ensure vehicle are always loaded safely and in line with company procedures
Responsible for appropriate branch presentation
Carry out daily compliance and H&S checks, as directed
Assist and attend stock takes as required
What We’re Looking For
Proven experience of delivering excellent customer service
Commercial mind‑set and aware of importance of service delivery
Effective communicator with ability to influence and empathise
Good attention to detail and IT skills
Knowledge of local area
Valid driving licence
Knowledge of hire industry desirable but not essential
Knowledge of equipment desirable not essential
What We Can Offer You
Competitive salary
Salary sacrifice pension
25 days annual leave, plus
Hire Controller employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of customers in that region. This knowledge will help you engage with customers more effectively and demonstrate your understanding of their requirements during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Hire Controller. Being able to showcase your ability to handle difficult situations or provide excellent service will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Brandon Hire Station, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your commercial mindset by researching the tool hire industry trends and challenges. Being knowledgeable about the market will show your potential employer that you are proactive and genuinely interested in contributing to the company's success.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to maximise sales revenue. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Hire Controller. Mention your understanding of the hire industry and how your skills align with the company's commitment to exceptional customer support.
Highlight Relevant Skills: In your application, emphasise your effective communication skills and attention to detail. Provide examples of how you've influenced customers or improved service delivery in past roles.
Show Knowledge of the Company: Demonstrate your knowledge of Brandon Hire Station and its values in your application. Mention their commitment to customer service and how you can contribute to maintaining their leading position in the tool hire business.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Prepare examples of how you've delivered excellent customer service in the past, highlighting your ability to empathise and influence.
✨Demonstrate Your Commercial Awareness
Understanding the importance of service delivery is crucial. Be ready to discuss how you can maximise hire and sales revenue, and share any relevant experiences that showcase your commercial mindset.
✨Highlight Your Attention to Detail
The role requires good attention to detail, especially when it comes to compliance and health & safety checks. Prepare to discuss how you've ensured accuracy and safety in previous roles.
✨Familiarise Yourself with the Local Area
Knowledge of the local area can be beneficial for deliveries and collections. If possible, research the area around the branch and be prepared to discuss how this knowledge can enhance your performance in the role.
