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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling hires and sales with flair.
- Company: Join Brandon Hire Station, the UK's top tool hire provider, known for exceptional service.
- Benefits: Enjoy 25 days leave, free tool hire, and discounts on popular brands.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Customer service experience is key; knowledge of the hire industry is a bonus.
- Other info: Full-time role with structured training and long service recognition.
The predicted salary is between 24000 - 36000 £ per year.
Our Hire Controllers are key to the performance of our branches.Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.
Key Responsibilities
- Be the first point of contact for customers over the counter & on the telephone
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicle are always loaded safely and in line with company procedures
- Responsible for appropriate branch presentation
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
What We’re Looking For
- Proven experience of delivering excellent customer service
- Commercial mind-set and aware of importance of service delivery
- Effective communicator with ability to influence and empathise
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
What We Can Offer You
- Salary sacrifice pension
- 25 days annual leave FTE, plus bank holidays
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry.We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers.Plus, with our \’Everyday Product Hire Guarantee\’, you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we\’re actively looking for passionate individuals to join our team.We\’re committed to providing the highest level of service to our customers and we\’re always on the lookout for like-minded professionals who share our dedication to excellence.
If you\’re interested in working for a company that\’s committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
The following content displays a map of the job\’s location.
- Salary Competitive
- Frequency Annual
- Job Reference vpplc/TP/362/1297
- Contract Type Permanent (Full-Time)
- Closing Date 04 September, 2025
- Job Category Depot/Branch
- Business Unit Brandon Hire Station
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Hire Controller employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of customers in that region. This knowledge will help you engage with customers more effectively and demonstrate your understanding of their requirements during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Hire Controller. Being able to showcase your ability to handle difficult situations or provide excellent service will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Brandon Hire Station, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your commercial mindset by researching the tool hire industry trends and challenges. Being knowledgeable about the market will show your potential employer that you are proactive and genuinely interested in contributing to the company's success.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to maximise sales revenue. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Hire Controller. Mention your understanding of the hire industry and how your skills align with the company's commitment to exceptional customer support.
Highlight Relevant Skills: In your application, emphasise your effective communication skills and attention to detail. Provide examples of how you've influenced customers or improved service delivery in past roles.
Show Knowledge of the Company: Demonstrate your knowledge of Brandon Hire Station and its values in your application. Mention their commitment to customer service and how you can contribute to maintaining their leading position in the tool hire business.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
As a Hire Controller, you'll be the first point of contact for customers. Prepare examples of how you've delivered excellent customer service in the past, highlighting your ability to empathise and influence.
✨Demonstrate Your Commercial Awareness
Understanding the importance of service delivery is crucial. Be ready to discuss how you can maximise hire and sales revenue, and share any relevant experiences that showcase your commercial mindset.
✨Highlight Your Attention to Detail
The role requires good attention to detail, especially when it comes to compliance and health & safety checks. Prepare to discuss how you've ensured accuracy and safety in previous roles.
✨Familiarise Yourself with the Local Area
Knowledge of the local area can be beneficial for deliveries and collections. If possible, research the area around the branch and be prepared to discuss how this knowledge can enhance your performance in the role.
