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- Tasks: Connect with customers, process transactions, and provide banking solutions.
- Company: Join The Cooperative Bank of Cape Cod, a community-focused bank dedicated to exceptional service.
- Benefits: Enjoy a $2000 sign-on bonus, health insurance, 401(k) match, and tuition reimbursement.
- Why this job: Make a real difference in your community while growing in a supportive team environment.
- Qualifications: High school diploma required; retail banking experience preferred.
- Other info: Entry-level position with opportunities for advancement and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Relationship Banker II role at The Cooperative Bank of Cape Cod
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Join to apply for the Relationship Banker II role at The Cooperative Bank of Cape Cod
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Description
Are you someone who enjoys connecting with others and making a real difference in your community? Our
Description
Are you someone who enjoys connecting with others and making a real difference in your community? Our Falmouth Team is looking for a motivated and customer-focused individual to join us as a Relationship Banker II.
In this role, you\’ll be the first point of contact for our customers — someone they trust for guidance, support, and everyday banking needs. As a Relationship Banker you’ll build trusted relationships and deliver personalized solutions from our full range of banking services, including opening and servicing accounts, processing financial transactions with accuracy, and offering thoughtful product recommendations. You’ll also play a key role in resolving account questions and educating customers on tools and resources to make banking convenient. If you’re passionate about helping people, thrive in a team environment, and are ready to grow with a bank that’s deeply connected to the community, we’d love to meet you.
We are offering a $2000 Sign-On Bonus!
Essential Responsibilities
Relationship Banker I:
- Proactively initiates contact with customers to determine banking needs.
- Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
- Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
- Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
- Demonstrates and provides customer training and support with all mobile and online banking programs.
- Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
- May assist customers with safe deposit boxes.
- Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
- Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank\’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Relationship Banker II (in Addition To RB I Responsibilities)
- Serves as a supervisor in the branch and may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds.
- May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault and ATMs. Understands and honors dual control requirements for cash, vaults and ATMs.
- Cultivates customer relationships by offering banking services and expertise to enhance the customer experience. This includes processing financial transactions, providing account services, and product education.
- May open and close branch office.
- Proactively initiates contact with customers to determine banking needs.
- Serves as a Technology Ambassador, providing training and support with all mobile and online banking applications for both customers and branch employees.
- Originates and underwrites consumer loan applications in accordance with the Bank’s consumer loan policies and procedures. Originates home equity credit lines under the supervision of the residential mortgage department.
Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer.
Requirements
Requirements
COMPETENCIES
- Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance
- Communication – Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy
- Professionalism – Upholds a consistent professional appearance and demeanor
- Technology – Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs
QUALIFICATIONS Education And/or Experience
- High School Diploma / GED required; Associates Degree in business or related field preferred
- Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred
- Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred
- Ability to maintain confidentiality with tact and diplomacy
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Banking
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Relationship Banker II - Sign On Bonus! employer: The Cooperative Bank of Cape Cod
Contact Detail:
The Cooperative Bank of Cape Cod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Banker II - Sign On Bonus!
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what The Cooperative Bank of Cape Cod offers will allow you to engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills. Since this role is heavily focused on building relationships, think of examples from your past experiences where you've successfully resolved customer issues or provided exceptional service.
✨Tip Number 3
Network within the community. Attend local events or join community groups to meet potential customers and learn more about their banking needs. This can give you insights that will be valuable in your role as a Relationship Banker.
✨Tip Number 4
Show enthusiasm for technology. As a Technology Ambassador, being comfortable with mobile and online banking tools is crucial. Familiarise yourself with these platforms to demonstrate your capability to assist both customers and colleagues.
We think you need these skills to ace Relationship Banker II - Sign On Bonus!
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail banking and customer service. Emphasise any previous roles that involved building relationships with customers, as this is key for the Relationship Banker II position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to connect with customers. Mention specific examples of how you've successfully resolved customer inquiries or provided exceptional service in the past.
Highlight Relevant Skills: In your application, focus on skills such as communication, professionalism, and technology proficiency. Provide examples of how you've used these skills in previous roles, especially in a banking or customer service context.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at The Cooperative Bank of Cape Cod. Mention your commitment to community engagement and how you align with their vision of exceptional customer service.
How to prepare for a job interview at The Cooperative Bank of Cape Cod
✨Show Your Customer Service Skills
As a Relationship Banker II, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to connect with people and provide exceptional service.
✨Demonstrate Your Knowledge of Banking Products
Familiarise yourself with the bank's products and services before the interview. Be ready to discuss how you would tailor recommendations based on customer needs. This shows that you're proactive and understand the importance of personalised banking solutions.
✨Emphasise Teamwork and Collaboration
The role requires working closely with team members. Share experiences where you've successfully collaborated with others to achieve a common goal. This will demonstrate your ability to thrive in a team environment, which is crucial for this position.
✨Prepare for Technology Questions
As a Technology Ambassador, you'll need to support customers with mobile and online banking applications. Brush up on your knowledge of these technologies and be ready to explain how you would assist customers in using them effectively.
