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- Tasks: Lead a dynamic team in a fast-paced service centre environment.
- Company: Join CrossCountry, a leading transport provider committed to excellence and innovation.
- Benefits: Enjoy flexible shifts, training opportunities, and a supportive work culture.
- Why this job: Make an impact by ensuring smooth operations and developing your leadership skills.
- Qualifications: Previous team leadership experience is essential; logistics background is a plus.
- Other info: Diversity and inclusion are at the heart of our hiring strategy.
The predicted salary is between 30000 - 42000 £ per year.
Service Centre Team Leader – Birmingham
An exciting opportunity has become available to join our Birmingham Service Centre Team as a Team Leader.
Purpose of Job
Reporting to the Service Centre Manager you will be responsible for ensuring the completion of all Service Centre responsibilities. The Team Leader will contribute to the development and implementation of new central processes and local best practices. There will be a requirement for Team Leaders to assess, coach and train new and existing Team Members.
Team Leaders will be expected to carry out all duties relevant to Team members as necessary to ensure successful Centre performance (including ensuring orders are correctly packed and loaded onto the trains at the correct times, carrying out routine service checks and procedures (e.g. fridge temperature checks), cleaning of the Service Centre and the environmentally disposal of packaging and waste materials).
Shifts vary over 24 hours per day, 7 days per week.
You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in team leadership or management is required for this role. A background in logistics supply and basic food hygiene experience would be desirable but not essential.
Principal Accountabilities
• Responsible for the timely preparation and delivery of supplies and equipment to CrossCountry and
its clients.
• Responsible for carrying out Service Centre checks and procedures
• Responsible for ensuring equipment is fit for purpose
• Responsible for the cleaning of CrossCountry premises and equipment at own location
• Ensuring stock and equipment levels are continuously maintained
• Ensuring all stock and equipment movements are accounted for using correct procedures
• Be aware of and comply with all company policies and procedures
• Be aware of and comply with all relevant safety rules and regulations
• Responsible for professional communication with internal and external suppliers, customers and
colleagues
• Responsible for accepting and accounting for deliveries from suppliers
• Responsible for correct storage of all CrossCountry stock and property
• Responsible for the security of buildings, contents, and colleagues
• Requirement to attend additional training as necessary
• Requirement for use of specialist equipment if appropriately trained
• Provide assistance to the Service Centre Manager or Customer Service Manager in order to ensure
maintenance of Centre performance
• Providing relief cover for the Service Centre Manager
• Provide relief cover at other locations
• Possible requirement to lodge
• Carry out various other duties if suitably trained
In addition to the above the Team leader is responsible for:
• Ensuring the Service Centre is compliant with all internal and external auditing criteria
• Disseminating information to staff, colleagues and management
• Short term Roster management – shift coverage and usage of overtime and/or agency staff
• Medium term roster management – including annual leave coverage and engineering works
• Long term roster planning – identifying areas for roster improvement
• Liaising with Resources, Payroll and Customer Service Managers
• Assessment, coaching and motivating of Team Members
• Development of best practices
• Implementation of new central processes
• Placing stock orders with external and internal suppliers
• Investigating any KPI shortfalls
• Training and coaching of new entrants
To apply, please submit your CV by the close date of Tuesday 24th June 2025. Please note- we may close this advert early if enough applications have been received.
We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Team Leader - Birmingham
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry. Understanding the key processes and challenges in this field will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. This will show that you can handle the responsibilities of a Team Leader effectively.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your approach to training and coaching team members. Think about how you would implement best practices and develop new processes, as these are key aspects of the role.
We think you need these skills to ace Service Centre Team Leader - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and logistics. Emphasise any previous roles where you managed a team or worked under pressure, as these are key aspects of the Service Centre Team Leader position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as coaching team members or managing stock levels.
Highlight Relevant Skills: Focus on skills that are particularly relevant to the role, such as communication, organisation, and problem-solving. If you have experience with food hygiene or logistics, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and training experiences. Highlight any specific situations where you motivated team members or improved team performance.
✨Understand the Logistics and Supply Chain
Familiarise yourself with logistics and supply chain processes, as this role involves ensuring timely delivery and stock management. Be ready to discuss your understanding of these concepts and how they apply to the responsibilities outlined in the job description.
✨Emphasise Compliance and Safety Awareness
Since the role requires adherence to safety rules and company policies, be prepared to talk about your experience with compliance in previous roles. Discuss how you ensure that your team follows safety protocols and maintains high standards in their work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples from your past where you had to make quick decisions or manage tight deadlines, and be ready to explain your thought process during those situations.
