Service Centre Team Leader - Birmingham

Service Centre Team Leader – Birmingham

An exciting opportunity has become available to join our Birmingham Service Centre Team as a Team Leader.

1x Permanent position, 1x 12-Month Secondment (you must be a current XC Employee to apply for the secondment position) available

Purpose of Job

Reporting to the Customer Service Manager (or Service Centre Manager) you will be responsible for ensuring the completion of all Service Centre responsibilities. This will involve placing supplier orders, daily management of the Team Members, roster management and arranging staff coverage. The Team Leader will have a delegated authority for ordering purposes. The Team Leader will contribute to the development and implementation of new central processes and local best practices. There will be a requirement for Team Leaders to assess, coach and train new and existing Team Members. Team Leaders will be expected to carry out all duties relevant to Team members as necessary to ensure successful Centre performance. Shifts vary over 24 hours per day, 7 days per week.

Principal Accountabilities

• Responsible for the timely preparation and delivery of supplies and equipment to CrossCountry and

its clients.

• Responsible for carrying out Service Centre checks and procedures

• Responsible for ensuring equipment is fit for purpose

• Responsible for the cleaning of CrossCountry premises and equipment at own location

• Ensuring stock and equipment levels are continuously maintained

• Ensuring all stock and equipment movements are accounted for using correct procedures

• Be aware of and comply with all company policies and procedures

• Be aware of and comply with all relevant safety rules and regulations

• Responsible for professional communication with internal and external suppliers, customers and

colleagues

• Responsible for accepting and accounting for deliveries from suppliers

• Responsible for correct storage of all CrossCountry stock and property

• Responsible for the security of buildings, contents, and colleagues

• Requirement to attend additional training as necessary

• Requirement for use of specialist equipment if appropriately trained

• Provide assistance to the Service Centre Manager or Customer Service Manager in order to ensure

maintenance of Centre performance

• Providing relief cover for the Service Centre Manager

• Provide relief cover at other locations

• Possible requirement to lodge

• Carry out various other duties if suitably trained

In addition to the above the Team leader is responsible for:

• Ensuring the Service Centre is compliant with all internal and external auditing criteria

• Disseminating information to staff, colleagues and management

• Short term Roster management – shift coverage and usage of overtime and/or agency staff

• Medium term roster management – including annual leave coverage and engineering works

• Long term roster planning – identifying areas for roster improvement

• Liaising with Resources, Payroll and Customer Service Managers

• Assessment, coaching and motivating of Team Members

• Development of best practices

• Implementation of new central processes

• Placing stock orders with external and internal suppliers

• Investigating any KPI shortfalls

• Training and coaching of new entrants

To apply, please submit your CV by the close date of Tuesday 4th February 22

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.