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- Tasks: Drive sales, manage accounts, and build relationships in the telecoms industry.
- Company: Join TM Forum, a global leader in digital transformation with 850+ member companies.
- Benefits: Enjoy remote work options, diverse culture, and opportunities for professional growth.
- Why this job: Be part of a collaborative environment that shapes the future of digital business.
- Qualifications: Experience in telecoms and account management is essential; strong communication skills required.
- Other info: TM Forum values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Account Manager- Middle East & Africa
Location: Worldwide
About TM Forum
TM Forum is an association of over 850+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more at www.tmforum.org
Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships.
Responsibilities:
- Meet or exceed the revenue targets for sales of new memberships, existing member renewals, and support the sales of TM Forum services and programs (training, coaching, tools, conformance, certifications, etc.)
- Support the Global Sponsorship & Exhibition Sales Team and Research & Media Sales Team to unlock opportunities in set of regional accounts
- Build a strong pipeline of qualified prospects
- Manage renewal and engagement across named members. Responsible for all the Salesforce processes and report management.
- Broaden and deepen relationships with existing members through effective communications including in person meetings, calls, and well selected use of marketing collateral.
- Raise the profile of the TM Forum through active participation in relevant 3rd party industry conferences and other trade associations
- Work closely with regional teams & Engagement Managers where needed.
- Working closely with our Program Management, Marketing and Sales Enablement functions to ensure that the voice of the customer is clearly heard and reflected in our value propositions, marketing positioning and collateral
- Create and maintain accurate and comprehensive records of opportunities ensuring that the company is able to more accurately forecast volume and timing of revenues
- Build knowledge of the industry to become a trusted advisor
- Stay abreast of industry trends that present new challenges to our members and new opportunities for the TM Forum
Experience and Requirements:
- Working experience in the telecoms industry (essential)
- Previous account management and sales experience (essential)
- Results oriented, structured, convey a sense of urgency and able to press for closure
- A customer focused individual; able to understand customer needs and develop and solutions for our members
- Excellent working knowledge of Microsoft Word, Excel and PowerPoint
- Computer skills and ability to use other in-house support and reporting tools
- Ability to learn quickly
- Strong interpersonal, communication and organizational skills
- Strong sales process with knowledge of Salesforce
- Ability to work with colleagues across multiple time zones and cultures
- Self-disciplined, able to work independently with high productivity
- Ability to learn sales planning as well as uses of sales tools including Salesforce, PowerBI and data reporting tools
Diversity & Inclusion at TM Forum
TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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Account Manager - Middle East & Africa employer: TM Forum
Contact Detail:
TM Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Middle East & Africa
✨Tip Number 1
Familiarise yourself with the telecoms industry and TM Forum's role within it. Understanding the challenges and opportunities faced by communications service providers will help you engage more effectively with potential clients and demonstrate your value as an Account Manager.
✨Tip Number 2
Network actively within industry conferences and trade associations. Building relationships with key players in the telecoms sector can open doors to new opportunities and provide insights that will be invaluable in your role.
✨Tip Number 3
Enhance your Salesforce skills. Since managing accounts and reporting is crucial for this position, being proficient in Salesforce will not only streamline your processes but also impress your future colleagues and superiors.
✨Tip Number 4
Stay updated on industry trends and innovations. Being knowledgeable about the latest developments in the telecoms field will position you as a trusted advisor to your clients, making it easier to build strong, lasting relationships.
We think you need these skills to ace Account Manager - Middle East & Africa
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Manager position. Tailor your application to highlight relevant experience in the telecoms industry and account management.
Craft a Compelling CV: Your CV should clearly showcase your previous account management and sales experience. Use quantifiable achievements to demonstrate how you've met or exceeded targets in past roles, particularly in the telecoms sector.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the TM Forum's mission. Highlight your understanding of the telecoms industry and how your skills align with the company's goals, especially in driving digital transformation.
Showcase Your Communication Skills: Since the role requires strong interpersonal and communication skills, ensure that your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or stakeholders in the past.
How to prepare for a job interview at TM Forum
✨Know Your Industry
Familiarise yourself with the telecoms industry, including current trends and challenges. This will help you demonstrate your expertise and show that you're a trusted advisor who understands the needs of potential clients.
✨Master Salesforce
Since the role requires proficiency in Salesforce, make sure you can discuss your experience with it confidently. Be prepared to explain how you've used it in previous roles to manage accounts and track sales processes.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Prepare examples of how you've successfully engaged with clients, managed relationships, and resolved issues. Highlight your ability to tailor your communication style to different audiences.
✨Demonstrate Results Orientation
Be ready to discuss specific targets you've met or exceeded in past roles. Use metrics to quantify your achievements and illustrate your structured approach to achieving results, which aligns with the expectations of the position.
