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For Companies At a Glance
- Tasks: Provide top-notch customer care, resolving queries and maintaining relationships with customers and contractors.
- Company: Join a leading new build housing developer in Nottingham, known for quality and innovation.
- Benefits: Enjoy a permanent role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a team that values customer satisfaction and makes a real impact in the housing sector.
- Qualifications: Experience in housing and strong customer service skills are essential for this role.
- Other info: Apply online with your CV; only suitable candidates will be contacted.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Nottingham.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales.
Maintain regular communications/updates with the customers.
Always follow the principles set out in the Customer Journey program.
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged.
All defect repairs to be logged accurately.
Maintain accurate and concise records of all repairs, solutions and notes/comments.
Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director\’s meetings as required.
Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors.
General administration duties for the Head of Customer Care.
Ensure the Customer Journey protocols are achieved, in the time frame allocate.
Comply with our GDPR policy.
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence
Customer Care Coordinator employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housing industry and customer care best practices. Understanding the specific challenges and expectations in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully handled customer complaints or queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Network with professionals in the housing development field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate how your personal values align with ours can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer care and housing. Use specific examples that demonstrate your ability to handle customer queries effectively and maintain strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the housing industry. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your communication skills, empathy, and ability to manage multiple tasks. These are crucial for the Customer Care Coordinator role, so provide examples of how you've successfully used these skills in past positions.
Follow Application Instructions: Ensure you apply online as instructed, attaching your CV and any other required documents. Double-check that everything is complete and formatted correctly before hitting submit.
How to prepare for a job interview at TSR Recruitment Limited
✨Showcase Your Customer Service Skills
As a Customer Care Coordinator, your ability to handle customer queries with empathy and professionalism is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Familiarise Yourself with the Company
Research the housing developer and understand their values, projects, and customer service philosophy. This will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple repair requests. Practise your responses to these scenarios to show your problem-solving skills.
✨Highlight Your Organisational Skills
The role involves maintaining accurate records and managing communications effectively. Be ready to discuss how you stay organised and ensure timely follow-ups, perhaps by sharing tools or methods you use to keep track of tasks.
