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- Tasks: Help international students with their journey from offer to arrival at study centres.
- Company: Join Study Group, a leading global education provider dedicated to student success.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on students' lives while working in a supportive, diverse environment.
- Qualifications: Fluent in Spanish and/or Portuguese; customer service experience is essential.
- Other info: Apply ASAP as we review applications on a rolling basis!
The predicted salary is between 19200 - 28800 £ per year.
Contract type: Full Time (37.5 hours) – Fixed Term (03/08/2026)
Location: Brighton Head Office – hybrid working
Salary: up to £32,000 per annum
As a Student Conversion Advisor, you will be responsible for providing outstanding customer service and sales support to International Students. This involves advising on pending conditions, securing confirmations, fee payments, visa requirements, travel preparation, course information, and accommodation.
You should be friendly, helpful, and professional in all interactions to ensure students receive the best possible service.
The successful candidate must demonstrate proven ability to communicate fluently in written and spoken Spanish and Portuguese, with strong linguistic accuracy and cultural awareness.
ABOUT THE ROLE
- Support students who have received an offer and confirmed their place at their study centre, including advice on next steps to start their course
- Provide information on clearing remaining academic or application criteria, visa application, accommodation options, and destination info
- Present and prepare student arrival workshops and networking events
- Collaborate with admissions and campus staff to facilitate a smooth transition for students
- Maximise conversion rates from Offer Issued to arrival
ABOUT YOU
- Fluent in written and spoken Spanish and/or Portuguese, with strong linguistic accuracy (essential)
- Knowledge of overseas education systems (UK, Ireland & North America)
- Understanding of Student Visa Regulations (Tier 4)
- Outstanding customer-service orientation
- Experience using Salesforce CRM & PureCloud telephony system
- Higher education qualification, with relevant experience preferred
- Excellent attention to detail and communication skills
- Experience in calling/industry experience
ABOUT US
Study Group is a leading international education provider dedicated to helping students worldwide. We offer university partnerships and various study programmes, including face-to-face, online, and hybrid formats. Our global network ensures students receive top educational services. Our Insendi platform delivers innovative digital learning experiences.
ORGANISATIONAL COMPLIANCE
We uphold high standards in safeguarding. Successful applicants will undergo checks including Criminal Background, references, ID, Right to Work, and Education Verification.
We are an equal opportunity employer committed to diversity and inclusion. Applications are reviewed on a rolling basis, so apply ASAP to avoid missing out.
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Student Conversion Advisor (Spanish Speaking) employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conversion Advisor (Spanish Speaking)
✨Tip Number 1
Familiarise yourself with the UK, Ireland, and North American education systems. Understanding these systems will help you provide accurate advice to international students and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of Student Visa Regulations, particularly Tier 4. Being well-versed in these regulations will not only boost your confidence but also show potential employers that you're serious about helping students navigate their visa processes.
✨Tip Number 3
Practice your Spanish and Portuguese communication skills, focusing on customer service scenarios. Role-playing common interactions can help you feel more prepared to engage with students effectively and professionally.
✨Tip Number 4
Gain experience with CRM systems like Salesforce if you haven't already. Familiarity with these tools will make you a more attractive candidate, as they are essential for managing student interactions and data efficiently.
We think you need these skills to ace Student Conversion Advisor (Spanish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support, especially in an educational context. Emphasise your fluency in Spanish and Portuguese, as well as any knowledge of overseas education systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping international students. Mention specific experiences where you provided outstanding customer service and how you can contribute to maximising conversion rates.
Showcase Cultural Awareness: In your application, demonstrate your understanding of cultural nuances and how they impact communication with international students. This is crucial for the role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any grammatical errors or typos. Given the importance of linguistic accuracy in this role, a polished application will reflect your attention to detail.
How to prepare for a job interview at Study Group
✨Showcase Your Language Skills
Since the role requires fluency in Spanish and Portuguese, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking clearly and confidently.
✨Understand the Education Systems
Familiarise yourself with the UK, Ireland, and North American education systems. Be ready to discuss how these systems work and how they impact international students, as this knowledge will be crucial in advising them effectively.
✨Highlight Customer Service Experience
This role is heavily focused on customer service, so come prepared with examples of how you've provided outstanding support in previous roles. Use specific scenarios to illustrate your ability to handle inquiries and resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various student situations. Think about potential challenges students might face and how you would assist them, demonstrating your proactive approach.
