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- Tasks: Lead and support cleaning operations across 80-100 sites, ensuring high standards.
- Company: Join Churchill, a company that values relationships and teamwork.
- Benefits: Enjoy flexible working, 33 days holiday, and over 250 exclusive perks.
- Why this job: Make a real impact while developing your career in an inclusive culture.
- Qualifications: Strong leadership skills and knowledge of Health & Safety in the cleaning industry required.
- Other info: Enhanced DBS check is necessary for this role.
Covering Lancashire to Cumbria (Preston to Whitehaven)
If you want to know about the requirements for this role, read on for all the relevant information.
£30,000 to £32,000 per annum
We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract.
Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across 80–100 sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important.
We’re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards.
As a Service Support Manager you’ll be:
* Maintaining strong client relationships with high levels of satisfaction
* Providing and maintaining the quality of service delivery
* Managing, recruiting, and coaching local service teams
* Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
* Hold regular contract and specification review meetings with customers
* Be responsible for ensuring Health & Safety procedures and legislation is adhered to
* Looking for opportunities for continuous improvement, cost savings and account growth.
As a Service Support Manager you’ll have:
* Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
* A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
* Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
* A full driving license and willingness to travel to sites as required.
At Churchill, relationships are the glue which holds us together – you’ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career.
We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.
Our Benefits:
* A workplace pension scheme
* Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…..
* More than 250 perks – and hundreds of exclusive deals and discounts
* A wide range of training programs to help your career development
* Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
* Recognition and reward program to thank our shinning stars
* A Wellbeing hub to support a healthy mind and body
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Life assurance cover
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: An Enhanced DBS is required for this role
Service Support Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarise yourself with the cleaning industry standards and Health & Safety regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend local industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Think of specific examples where your guidance led to improved performance or client satisfaction.
✨Tip Number 4
Research the company culture at Churchill and be ready to articulate how your values align with theirs. Highlight your adaptability and willingness to embrace their inclusive and empowering work environment.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and cleaning operations. Emphasise your leadership skills and any previous roles that involved client relationship management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led teams or improved service delivery in past positions.
Highlight Relevant Skills: Clearly outline your knowledge of Health and Safety systems within the cleaning industry. Include any certifications or training that demonstrate your commitment to safety and quality standards.
Showcase Adaptability: Since the role requires adaptability across various sites, provide examples of how you've successfully managed diverse teams or projects under pressure. This will show your potential employer that you can handle the demands of the job.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Service Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed team members while maintaining high service standards.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety systems relevant to the cleaning industry. Be ready to discuss how you ensure compliance and safety for all staff and clients, as this is a crucial aspect of the role.
✨Highlight Your Client Relationship Management
Since maintaining strong client relationships is key, think of specific instances where you've successfully managed client expectations and satisfaction. This will show your potential employer that you can uphold their commitment to excellent service delivery.
✨Prepare for Flexibility and Adaptability Questions
Given the diverse nature of the sites you'll be overseeing, be prepared to discuss how you've adapted to changing circumstances in previous roles. Share examples that highlight your organisational skills and ability to manage multiple priorities effectively.
