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- Tasks: Provide top-notch medical info to healthcare pros and patients in Finnish and English.
- Company: Join a dynamic team focused on delivering quality customer service in the healthcare sector.
- Benefits: Earn £23.30 per hour with potential for remote work and flexible hours.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Degree in life sciences required; fluent in Finnish and English; customer service experience preferred.
- Other info: 9-month contract with opportunities for process improvement and professional growth.
Medical Information Customer Experience Specialist – Finish speaker
Job Title: Medical Information Customer Experience Specialist
Location: Tadworth
Duration: 9 months contract
Pay Range: £23.30 per hour Umbrella
Job Description:
We are looking for an English-speaking Medical Information Customer Experience Specialist (MICES) who also speaks fluent Finnish
POSITION SUMMARY
Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language.
The MICES may also assist with second line content management activities.
POSITION RESPONSIBILITIES
Medical Information Customer Experience Request Management
• Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines .
• Provide response in customer’s local language using approved resources in English.
• May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation
General Responsibilities
• Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
• May be required to represent MI in required company Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
• May support the Country Relationship Management for a specific market(s)
• Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
Basic Qualifications
• Degree in a life science/healthcare field required.
• 1-2 years of medical information or relevant work experience, preferred
• Customer Service experience, preferred
• English language and Finnish language (C2, mother tongue)
• Strong oral and written communication skills
Preferred Qualifications
• Pharmacy Degree preferred
• Understanding of the regulatory and compliance issues relating to the medical function
• Demonstrated interpersonal skills
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
• May be required to work National Holidays
• May be required to work outside Normal Business Hours
• Occasional business travel
Medical Information Customer Experience Specialist - Finish speaker employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist - Finish speaker
✨Tip Number 1
Make sure to highlight your fluency in Finnish and English during any conversations or interviews. This role requires strong communication skills in both languages, so showcasing your ability to switch between them seamlessly can set you apart.
✨Tip Number 2
Familiarize yourself with the common inquiries and challenges faced in medical information roles. Being able to discuss these topics knowledgeably will demonstrate your preparedness and understanding of the position.
✨Tip Number 3
Network with professionals in the healthcare and medical information fields. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends and regulations in the medical field. Showing that you are proactive about your professional development can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace Medical Information Customer Experience Specialist - Finish speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical information and customer service. Emphasize your fluency in Finnish and English, as well as any specific qualifications in life sciences or healthcare.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality customer service in the medical field. Mention your understanding of regulatory issues and how your background aligns with the responsibilities of the role.
Showcase Communication Skills: Since strong oral and written communication skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate effectively in both Finnish and English.
Highlight Continuous Improvement Initiatives: If you have experience identifying and implementing process improvements, be sure to include this in your application. It shows your proactive approach and commitment to enhancing customer experience.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Language Skills
Since the role requires fluency in both English and Finnish, be prepared to demonstrate your language proficiency during the interview. Practice answering common interview questions in both languages to show your comfort level.
✨Highlight Customer Service Experience
Emphasize any previous customer service roles you've held, especially those related to medical information. Share specific examples of how you handled inquiries and provided high-quality service to clients.
✨Understand Medical Information Processes
Familiarize yourself with the standard operating procedures (SOPs) and work instructions (WIs) relevant to medical information. Being able to discuss these processes will demonstrate your preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle adverse events or product quality complaints. Think of examples from your past experience where you successfully managed similar situations.
