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- Tasks: Welcome visitors and provide top-notch customer service at our Leisure Centre.
- Company: Join Legacy Leisure, a not-for-profit dedicated to enriching local communities through leisure activities.
- Benefits: Enjoy 28 days of paid leave, a supportive team, and a commitment to your well-being.
- Why this job: Be part of a vibrant environment where every day is different and impactful.
- Qualifications: GCSE Maths and English Grade C or above; RSA level 1 preferred.
- Other info: Perfect for those who love interacting with people and thrive in a dynamic setting.
RECEPTIONIST
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
JOB DESCRIPTION
ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
To create a favourable first impression of the Leisure Centre.
To have a good range of knowledge regarding the Leisure Centre
The Receptionist will focus day to day on the following tasks:
To work individually or as part of a team to ensure that customers needs are understood and met.
To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
To assist the customers with their booking requirements and receive payments for use of the centre\’s facilities.
To answer telephone calls efficiently and effectively within the company standards.
To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
To be able control customers entering the Leisure Centre, issuing receipts where required.
To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
To follow the financial procedures with regards to cash handling and reconciliation of monies.
To operate the communication systems at the Leisure Centre, such as public address system & telephones.
To communicate messages effectively to the rest of the leisure centre team.
To follow the procedures for new gym memberships and swimming lesson courses.
To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
To promote and control items for resale and hire.
To deal with customer complaints or comments as per the company procedures.
To keep reception clean, tidy and a pleasant environment in which to work.
To undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications
Should hold GCSE Maths and English Grade C or above, or a similar qualification.
Should hold a minimum of RSA level 1.
Personal
Among the personal characteristics sought the applicant:
Will have excellent interpersonal skills and a friendly disposition.
Will be able to operate tills and be competent in a variety of computer programmes.
Strong interpersonal and customer facing skills.
Will be able to maintain a high level of confidentiality.
Will be able to demonstrate good organisational skills.
Will be able to communicate effectively with customers, clients and staff.
Will be able to demonstrate clear identification with all customer requirements
CONDITIONS OF EMPLOYMENT
Title
Receptionist
Reporting to
Centre Manager
Grade
Admin
Annual Leave
28 days\’ paid annual leave per year
Pension
NEST Auto Enrolment after 3 months service
Notice Period
1 Month
Receptionist employer: Legacy Leisure
Contact Detail:
Legacy Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the services and facilities offered at the Leisure Centre. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will prepare you for the friendly and professional service expected from a Receptionist, ensuring you can handle various customer interactions smoothly.
✨Tip Number 3
Get comfortable with using social media platforms and booking systems similar to those used by the Leisure Centre. Being tech-savvy will give you an edge, as you'll be able to assist customers with any issues they may encounter.
✨Tip Number 4
Understand the importance of health and safety policies in a leisure environment. Familiarising yourself with these procedures will not only help you in your role but also show your commitment to maintaining a safe and welcoming atmosphere for all visitors.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any previous work in leisure centres or similar environments, and include specific examples of how you've provided excellent customer care.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention your interpersonal skills and ability to handle customer inquiries effectively. Be sure to explain why you want to work at Legacy Leisure and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Legacy Leisure
✨Show Your Interpersonal Skills
As a Receptionist, you'll be the first point of contact for customers. Make sure to demonstrate your excellent interpersonal skills during the interview. Practice friendly greetings and active listening to show that you can create a welcoming atmosphere.
✨Know the Company Well
Familiarise yourself with Legacy Leisure's mission and values. Understanding their commitment to community and health and safety will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as a Receptionist. Be ready to discuss how you would handle bookings, complaints, or inquiries. This shows that you can think on your feet and prioritise customer satisfaction.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage tasks and keep things tidy. You could mention any experience with cash handling or using computerised systems, as these are key aspects of the role.
