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For Companies At a Glance
- Tasks: Provide admin support to the Customer Service Team, ensuring high-quality service.
- Company: Join Unipart, a company that values relationships and personal development.
- Benefits: Enjoy 22 days holiday, pension, life assurance, and flexible benefits.
- Why this job: Be part of a supportive culture focused on personal and professional growth.
- Qualifications: IT literate with excellent communication and problem-solving skills.
- Other info: Fixed term role until January 2026, full-time hours, Monday to Friday.
Customer Services Admin Support FTC January 2026
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Location: Alfreton (DE55 4QJ)
Contract Type: Fixed Term until January 2026
Hours: Full time, 37.5 hours per week, Monday to Friday, 08:00-17:00
Salary: £25,416.49 per annum
Benefits: 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play providing effective and accurate administrative support to the Customer Service Team until January 2026.
Here at Unipart, we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart\’s ‘From Gate to Great’ training and development program.
As Customer Services Administration Support you will ensure a high-quality service is always a key focus, utilising a combination of communication, administration and customer service skills.
As part of your key responsibilities you’ll:
• Administer internal/external enquiries and data accurately, utilising business applications
• Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
• Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
• Liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
• Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately
• Maintain an understanding of and responsibility for the health, safety and security of self, others and business property
• Manage own personal development, achievement of personal and team objectives and KPIs
• Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
• IT literate
• Ability to work on own initiative
• Problem solver
• Excellent communication
• Planning, prioritisation and management of workload
• Experience of working with stakeholders at all levels
• Professional, helpful and ‘can-do’ attitude
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity – all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may also have experience in the following: Sales administrator, Order Processing, Office Assistant, Administrator, Administration, Customer Service, Office Administrator, Admin Assistant, Customer Services, Administrative Assistant, etc.
REF-(Apply online only)
Customer Services Admin Support FTC January 2026 employer: Unipart
Contact Detail:
Unipart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Admin Support FTC January 2026
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description. Being IT literate is crucial, so if you have experience with any relevant business applications, be ready to discuss them during your interview.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle enquiries and maintain a high-quality service.
✨Tip Number 3
Showcase your communication skills by practising clear and concise explanations of complex information. You may need to liaise with various stakeholders, so being able to convey messages effectively is key.
✨Tip Number 4
Prepare to discuss your experience working independently and managing your workload. The role requires initiative and prioritisation, so think of instances where you've successfully balanced multiple tasks.
We think you need these skills to ace Customer Services Admin Support FTC January 2026
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Highlight your relevant experience in customer service, administration, and communication.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description. Emphasise your IT literacy, problem-solving abilities, and any experience with stakeholders at various levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the company's values. Mention specific examples of how you've provided excellent customer service or administrative support in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unipart
✨Showcase Your Communication Skills
As the role heavily relies on effective communication, be prepared to demonstrate your ability to convey information clearly. Use examples from past experiences where you successfully communicated with customers or colleagues to resolve issues.
✨Highlight Your IT Proficiency
Since being IT literate is essential for this position, make sure to mention any relevant software packages you are familiar with. Discuss how you've used these tools in previous roles to enhance productivity and support customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered challenges and how you resolved them. This will show your potential employer that you can think critically and act independently when faced with obstacles.
✨Emphasise Your Organisational Skills
Given the need for planning and prioritisation in this role, share examples of how you've managed your workload effectively in the past. Highlight any techniques you use to stay organised and ensure tasks are completed on time.
