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For Companies At a Glance
- Tasks: Lead digital content creation and enhance user experience with VisualSP.
- Company: Join a diverse team focused on digital innovation and customer success.
- Benefits: Enjoy flexible working arrangements and a culture of collaboration.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Proficiency in VisualSP, UX principles, and experience in digital adoption required.
- Other info: Ideal for proactive individuals eager to innovate and contribute positively.
The predicted salary is between 36000 - 60000 £ per year.
Digital Adoption & Learning Manager, Liverpool
Job Details
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 85842fd2667d
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description
We are seeking a highly skilled and proactive Digital Adoption & Learning Manager to join our Customer Success team within the Digital, Data and Technology function. The role focuses on enhancing user experience across our software portfolio and ensuring successful digital tool adoption. The manager will act as the product owner of our digital adoption product, VisualSP, creating engaging content and walkthroughs. The ideal candidate is independent, proactive, and collaborative with diverse stakeholders.
Responsibilities
- Be a superuser of VisualSP, leading content creation and management.
- Gather and analyze user feedback for content and process improvements.
- Create high-quality digital content, tutorials, guides, and walkthroughs.
- Use Microsoft Clarity and PowerBI to monitor usage metrics and insights.
- Identify pain points and implement strategies to improve user experience.
- Conduct training sessions and support content creators and users.
- Manage relationships with vendors and monitor digital adoption initiatives.
Candidate Profile
Minimum criteria include:
- Proficiency with VisualSP or similar platforms.
- Experience in digital adoption or related fields.
- Understanding of UX principles.
- Ability to analyze user feedback and metrics.
Preferred skills:
- Proficiency with Microsoft Clarity, PowerBI.
- Team management experience.
- Excellent communication skills.
- Collaborative working style.
- Problem-solving skills.
Our Culture
We value diversity, inclusion, and the contributions of all employees. Our culture encourages authenticity, collaboration, and continuous growth. We support flexible working arrangements to promote work-life balance.
Beyond Work
We believe in making a positive societal impact through various initiatives. We seek individuals eager to contribute, innovate, and uphold our values of purpose, curiosity, and kindness.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As a superuser, you’ll need to demonstrate your expertise in this platform, so spend some time exploring its functionalities and how it enhances digital adoption.
✨Tip Number 2
Network with professionals in the digital adoption space. Attend relevant webinars or local meetups to connect with others who have experience in similar roles. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used user feedback to improve digital tools in the past. Be ready to discuss specific metrics and outcomes during interviews to highlight your impact.
✨Tip Number 4
Prepare to discuss your collaborative experiences. Since the role involves working with diverse stakeholders, think of examples where you successfully managed relationships and facilitated teamwork to achieve common goals.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Adoption & Learning Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Skills: Emphasise your proficiency with VisualSP or similar platforms, as well as your experience in digital adoption. Mention any familiarity with Microsoft Clarity and PowerBI, as these are preferred skills for the role.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter reflect your ability to convey ideas clearly. Provide examples of how you've successfully collaborated with diverse stakeholders in previous roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company culture. Mention your commitment to diversity, inclusion, and continuous growth, aligning with the company's values.
How to prepare for a job interview at Grant Thornton
✨Show Your Superuser Skills
Make sure to demonstrate your proficiency with VisualSP during the interview. Be prepared to discuss how you've used it in previous roles, and share specific examples of content creation and management that highlight your expertise.
✨Highlight Your Analytical Abilities
Since the role involves gathering and analysing user feedback, be ready to talk about your experience with data analysis tools like Microsoft Clarity and PowerBI. Discuss how you've used metrics to drive improvements in user experience.
✨Emphasise Collaboration
This position requires working with diverse stakeholders, so showcase your collaborative working style. Share examples of how you've successfully worked with teams or managed relationships with vendors in the past.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of specific challenges you've faced in digital adoption or UX improvement, and be ready to explain how you approached and resolved them.
