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- Tasks: Lead the housing allocations service, ensuring fair and efficient management.
- Company: Join a dynamic team dedicated to providing quality housing solutions in West London.
- Benefits: Enjoy a hybrid work model with competitive pay of £31.66 per hour.
- Why this job: Make a real impact on housing accessibility while developing your leadership skills.
- Qualifications: Strong knowledge of housing legislation and proven experience in allocations required.
- Other info: This is a 3 to 6 month ongoing contract, perfect for gaining valuable experience.
Senior Allocations and Lettings Officer
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
West London
Mon to Fri 9am to 5pm (hybrid position)
3 to 6 month ongoing contract
£31.66 p/hr umbrella
About the Role:
We’re seeking an experienced Senior Allocations Officer to lead on the effective management of our housing allocations service. You’ll play a key role in ensuring that housing is allocated fairly and efficiently, in line with legislation, policy, and organisational priorities. Working closely with colleagues, partners, and applicants, you’ll help deliver a service that balances demand with available housing while maintaining a customer-first approach.
What You’ll Be Doing
Overseeing and managing the allocations process to ensure compliance with housing legislation and policies.
Assessing housing applications and making decisions on eligibility, priority, and offers.
Leading on complex allocation cases and supporting junior staff with advice and guidance.
Liaising with internal teams, local authorities, and external agencies to maximise housing opportunities.
Monitoring performance, producing reports, and identifying areas for service improvement.
Handling customer enquiries and resolving complaints effectively and professionally.
Supporting the development and training of team members.What We’re Looking For
Strong knowledge of housing legislation, allocations policies, and social housing practices.
Proven experience in housing allocations or lettings, ideally within a local authority or housing association.
Excellent communication and negotiation skills with the ability to handle sensitive cases.
Experience supervising or mentoring colleagues in a housing environment.
Good IT skills, with the ability to use housing management and case management systems.
A customer-focused attitude and commitment to equality, diversity, and inclusion.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
Senior Allocations and Lettings Officer employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Allocations and Lettings Officer
✨Tip Number 1
Familiarise yourself with the latest housing legislation and allocations policies. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in allocations or lettings. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex allocation cases in the past. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for this role.
✨Tip Number 4
Showcase your leadership experience by discussing how you've mentored or supported junior staff. This will illustrate your capability to lead a team effectively, which is a key aspect of the Senior Allocations Officer role.
We think you need these skills to ace Senior Allocations and Lettings Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Allocations and Lettings Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in housing allocations or lettings. Provide specific examples of how you've managed allocations processes, handled complex cases, or supported team members in previous roles.
Showcase Your Skills: Make sure to highlight your knowledge of housing legislation and policies, as well as your communication and negotiation skills. Use concrete examples to demonstrate how you've successfully navigated sensitive situations or improved service delivery.
Tailor Your Application: Customise your CV and cover letter for this specific role. Address the key competencies mentioned in the job description, such as customer focus and commitment to equality, diversity, and inclusion, to show that you're a perfect fit for the position.
How to prepare for a job interview at Vox Network Consultants
✨Know Your Legislation
Make sure you brush up on housing legislation and allocations policies before the interview. Being able to discuss relevant laws and how they apply to the role will show your expertise and commitment to compliance.
✨Demonstrate Your Experience
Prepare specific examples from your past roles that highlight your experience in housing allocations or lettings. Discussing complex cases you've handled will illustrate your problem-solving skills and ability to manage sensitive situations.
✨Showcase Your Communication Skills
Since this role requires excellent communication and negotiation skills, be ready to demonstrate these during the interview. Practice articulating your thoughts clearly and consider how you would handle difficult customer enquiries or complaints.
✨Highlight Team Leadership
If you have experience supervising or mentoring colleagues, make sure to mention it. Discuss how you've supported team development and training, as this aligns with the responsibilities of the Senior Allocations and Lettings Officer role.
