Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and ensure high service delivery across retail operations.
- Company: Join a dynamic company focused on cleaning and security services for major retail clients.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks like discounts and wellness support.
- Why this job: Be part of a supportive culture that values diversity and offers growth opportunities.
- Qualifications: Previous senior management experience in FM/Retail or B2B environments is essential.
- Other info: We celebrate our employees and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio. As Client Relationship Manager, you will be responsible for:
- Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
- Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
- Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
- Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.
- Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs.
Ability to confidently and concisely communicate with Director and MD level clients.
- Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
- Commercial analysis and resolution proposing capability
- Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
- Previous senior management experience within a prestigious FM/Retail and/or B2B environment.
- Proven management experience within a national high-value single or multi-contract environment.
- Proven track record of performance growth within a previous role.
- A driving licence is required.
We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get:
- Employee Ownership You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year Give back to a cause that matters to you
- Exclusive perks and discounts More than 250 deals available
- Ongoing training and development From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards Celebrating our shining stars all year round
Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help
#J-18808-Ljbffr
Client Relationship Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network with professionals in the facilities management and retail sectors. Attend industry events or join relevant online forums to connect with individuals who may have insights into the role of a Client Relationship Manager.
✨Tip Number 2
Research our company culture and values thoroughly. Understanding what we stand for will help you align your approach and demonstrate how you can contribute to our mission during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage client relationships and drive performance. Highlight instances where you've successfully navigated challenges in a similar environment.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Being able to speak knowledgeably about how you would maintain high service delivery and quality assurance will set you apart from other candidates.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Relationship Manager position. Understand the key responsibilities and required skills, such as relationship management, budget accountability, and service delivery standards.
Tailor Your CV: Customise your CV to highlight relevant experience in client relationship management, particularly in FM/Retail or B2B environments. Emphasise your previous senior management roles and any achievements related to performance growth and contract management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and how your skills align with their needs. Mention specific examples of how you've successfully managed client relationships and driven operational performance in past roles.
Highlight Soft Skills: In your application, emphasise your communication skills, ability to work under pressure, and proactive approach to problem-solving. These are crucial for the role, especially when dealing with senior-level clients and managing teams.
How to prepare for a job interview at Churchill Services
✨Understand the Client's Needs
Before the interview, research the specific needs and challenges of the retail clients you will be managing. This will help you demonstrate your understanding of their business and how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss examples of how you've successfully built and maintained relationships at senior levels in previous roles. Highlight your communication skills and ability to connect with diverse stakeholders.
✨Demonstrate Financial Acumen
Since you'll be accountable for budgets and financial delivery, be ready to talk about your experience with budget management and financial analysis. Bring examples of how you've achieved financial goals in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and proactive approach. Think of scenarios where you've identified potential service drops early and how you addressed them effectively.
