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For Companies At a Glance
- Tasks: Lead digital adoption initiatives and create engaging content for software platforms.
- Company: Join a dynamic team focused on enhancing user experiences and community impact.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for community engagement.
- Why this job: Be part of a mission-driven team that values innovation, collaboration, and personal growth.
- Qualifications: Advanced skills in VisualSP, experience in digital adoption, and strong UX understanding required.
- Other info: Ideal for proactive individuals who thrive in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Digital Adoption & Learning Manager, Chelmsford
Flexible on GTUK location, hybrid working
NEW GROUND WON’T BREAK ITSELF.
Every day, our teams help people in businesses and communities to do what is right and achieve their goals.
We are seeking a highly skilled, proactive, and motivated Digital Adoption & Learning Manager to join our growing Customer Success team within our Digital, Data, and Technology function. This role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our digital tools, which are key to maximizing the value of our investments and continuously improving user experience. The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and walkthroughs for our suite of software platforms. The ideal candidate will be proactive, able to take initiative, work independently with minimal supervision, and collaborate effectively with diverse stakeholders.
Role Responsibilities
- Be a superuser of VisualSP, leveraging its capabilities to lead conversations and manage digital adoption content.
- Implement feedback loops, gather, and analyze user feedback to inform content creation and process improvements.
- Create high-quality, engaging digital content including tutorials, guides, and walkthroughs, utilizing existing content and SME knowledge.
- Use tools like Microsoft Clarity and PowerBI to view usage metrics, understand user behavior, and improve digital adoption strategies.
- Identify pain points and continuously improve the end-user experience through effective digital adoption solutions.
- Conduct training sessions and provide ongoing support to a community of content creators, including live demos and workshops. Provide support through a helpdesk or support team.
- Manage relationships with vendors via their customer success teams.
- Monitor and report on the effectiveness of digital adoption initiatives, using data for continuous improvement.
Minimum Criteria
- Advanced proficiency with VisualSP or similar platform.
- Proven experience in digital adoption, product success, or related fields.
- Solid understanding of UX principles and their application to digital strategies.
- Ability to analyze user feedback and performance metrics for improvements.
Desirable Skills
- Proficiency with Microsoft Clarity, PowerBI, and other tools.
- Team management experience.
- Excellent communication skills.
- Ability to work collaboratively across teams and with vendors.
- Strong problem-solving skills and proactive approach.
Our Culture and Benefits
We foster an inclusive, respectful culture that values diversity and individual contributions. We support flexible working options to help maintain work-life balance. Our impact extends beyond the workplace through community engagement and charitable activities. We look for individuals eager to contribute, innovate, and uphold our values of purposefulness, curiosity, candor, and kindness.
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Digital Adoption & Learning Manager employer: Grant Thornton
Contact Detail:
Grant Thornton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Adoption & Learning Manager
✨Tip Number 1
Familiarise yourself with VisualSP and its features. As the role requires you to be a superuser, understanding how to leverage its capabilities will not only help you in interviews but also demonstrate your proactive approach to digital adoption.
✨Tip Number 2
Engage with current trends in digital adoption and user experience. Being knowledgeable about the latest tools and strategies will show that you're committed to continuous improvement and can bring fresh ideas to the team.
✨Tip Number 3
Network with professionals in the digital adoption space. Attend webinars or join relevant online communities to connect with others in the field. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved user experiences in previous roles. Highlighting your problem-solving skills and ability to analyse feedback will resonate well with the hiring team.
We think you need these skills to ace Digital Adoption & Learning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital adoption and learning management. Emphasise your proficiency with VisualSP and any similar platforms, as well as your understanding of UX principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences and your proactive approach to digital adoption. Mention specific examples of how you've successfully implemented digital tools or created engaging content in previous roles.
Showcase Your Skills: Highlight your analytical skills by discussing how you've used data and user feedback to improve digital strategies in the past. Mention any experience with tools like Microsoft Clarity and PowerBI to demonstrate your ability to monitor and report on digital adoption initiatives.
Prepare for Interviews: Be ready to discuss your experience in managing relationships with vendors and your approach to conducting training sessions. Prepare examples that showcase your problem-solving skills and your ability to work collaboratively across teams.
How to prepare for a job interview at Grant Thornton
✨Showcase Your Superuser Skills
As a Digital Adoption & Learning Manager, being a superuser of VisualSP is crucial. Be prepared to discuss your experience with the platform and how you've leveraged its capabilities in previous roles. Highlight specific examples where you've led conversations or managed digital adoption content.
✨Demonstrate Your Analytical Abilities
The role requires analysing user feedback and performance metrics. Come equipped with examples of how you've used data to inform content creation or process improvements in the past. This will show your proactive approach and problem-solving skills.
✨Prepare Engaging Content Examples
Since creating high-quality digital content is a key responsibility, prepare samples of tutorials, guides, or walkthroughs you've developed. Discuss the tools you used and the impact they had on user experience to demonstrate your expertise.
✨Emphasise Collaboration and Communication
This role involves working with diverse stakeholders and vendors. Be ready to share experiences where you've successfully collaborated across teams or conducted training sessions. Strong communication skills are essential, so highlight any relevant experiences that showcase this.
