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- Tasks: Assist customers with parts inquiries via calls and emails, ensuring smooth operations.
- Company: Join a dynamic team focused on delivering top-notch service in the automotive industry.
- Benefits: Enjoy competitive pay, overtime opportunities, and a generous holiday package.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Flexible working hours with potential for overtime on weekends and holidays.
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Handle incoming customer calls and emails regarding parts inquiries.
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Assist customers by identifying parts, providing prices, and checking availability.
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Prepare parts orders for picking, collection, and delivery.
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Monitor and maintain stock levels according to established processes.
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Collaborate with the team to ensure smooth departmental operations.
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Advise customers on the best value options for service parts.
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Place orders using the manufacturers’ systems.
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Maintain close communication with service engineers, internal departments, suppliers, and customers to update them on parts requests.
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Process parts invoices and allocate them to jobs for service counter and trade sales.
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Conduct stock checks and audits, resolving any discrepancies internally or with suppliers.
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Salary: £10.00 – £13.50 per hour with overtime available
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Working hours: Monday – Thursday 8am-4.30pm, Friday, 8am-3.30pm with half hour for lunch, basic 39 hour week
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Overtime available (Sat at time and a half, Sunday – at double time, bank holiday Monday – at double time & day in lieu)
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Holiday Package 24 days + 8BH
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Life Assurance including dependent’s pension
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Ongoing training as required
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Pension – 3% employee contribution and 7% employer contribution
Parts Advisor employer: Bennett & Game Recruitment Ltd.
Contact Detail:
Bennett & Game Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarize yourself with the parts and services offered by our company. Understanding our product range will help you answer customer inquiries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being clear and concise will make a great impression on both customers and us during the hiring process.
✨Tip Number 3
Showcase your teamwork abilities. We value collaboration, so be prepared to discuss examples of how you've worked effectively in a team environment and contributed to smooth operations in previous roles.
✨Tip Number 4
Highlight any experience you have with inventory management or stock control. Being able to discuss your familiarity with maintaining stock levels and conducting audits will set you apart from other candidates.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Parts Advisor position. Highlight key responsibilities such as handling customer inquiries, preparing parts orders, and maintaining stock levels.
Tailor Your CV: Customize your CV to reflect relevant experience in customer service, parts identification, and inventory management. Use specific examples that demonstrate your ability to handle parts inquiries and collaborate with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your skills in advising customers on service parts. Mention your ability to communicate effectively with both customers and internal departments.
Highlight Relevant Skills: In your application, emphasize skills such as attention to detail, problem-solving, and proficiency in using manufacturers' systems. These are crucial for processing parts invoices and conducting stock checks.
How to prepare for a job interview at Bennett & Game Recruitment Ltd.
✨Know Your Parts
Familiarize yourself with common parts and their functions. Being able to identify parts quickly during the interview will show your expertise and confidence in handling customer inquiries.
✨Demonstrate Communication Skills
Since the role involves a lot of communication with customers and internal teams, practice clear and concise communication. Be prepared to discuss how you would handle difficult customer interactions.
✨Show Team Spirit
Collaboration is key in this role. Be ready to share examples of how you've worked effectively in a team setting and contributed to smooth operations in previous jobs.
✨Understand Stock Management
Brush up on stock management processes and be ready to discuss how you would monitor and maintain stock levels. Mention any experience you have with conducting stock checks or audits.
