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For Companies At a Glance
- Tasks: Manage IT infrastructure, optimise performance, and lead technical projects.
- Company: Vp plc is a leading equipment rental group with a diverse portfolio since 1954.
- Benefits: Enjoy 25 days holiday, pension schemes, discounts, and learning opportunities.
- Why this job: Join a dynamic team, drive innovation, and make a real impact in tech.
- Qualifications: 5+ years in IT, strong troubleshooting skills, and relevant certifications preferred.
- Other info: Diversity and equal opportunities are at the heart of our company culture.
The predicted salary is between 43200 - 72000 ÂŁ per year.
A fantastic opportunity has arisen for a Senior Technical Support Analyst to join our internal Technology team. This position will form a key part of the Technology Infrastructure team, working within a team and giving you exposure to leading technologies. Reporting into the IT Technical Support Manager, the Senior Technical Support Analyst is responsible for assisting with cloud migration, supporting, maintaining, and improving the organisation\’s IT infrastructure, ensuring high availability, security, and performance. This role provides project resource, hands‑on technical support, troubleshooting and system administration.
The Senior Technical Support Analyst also provides mentoring, and escalated support for the Technology Service desk.
Key Responsibilities
- Provide expert‑level support and troubleshooting for cloud infrastructure, network and server issues
- Gain in‑depth knowledge of the organisation\’s key systems to deliver third‑line support and resolve complex faults
- Monitor and optimise system performance, security, and availability
- Manage escalation and coordination with 3rd‑party FM/support contracts
- Project manage technical rollouts, new branch openings, acquisitions, and other initiatives, ensuring delivery on time, within budget, and to SLA standards
- Develop and maintain technical documentation, including network diagrams, procedures, and policies
- Drive infrastructure automation initiatives to improve efficiency and reliability
- Collaborate effectively with infrastructure, development, and data teams
- Ensure compliance with security best practices and industry standards
- Lead incident response and root cause analysis for critical infrastructure issues
- Provide accurate, timely reporting and documentation of progress and issues
- Stay up to date with emerging technologies and recommend strategic improvements
What We\’re Looking For
- Expertise in designing, deploying, and maintaining both on‑premise and cloud‑based IT infrastructure
- Strong technical troubleshooting and communication skills
- Proficient in networking, virtualisation, and storage solutions
- Over five years\’ experience with Microsoft on‑premises solutions, Microsoft 365 services, and user endpoint management
- Relevant certifications such as VMware VCP, CCNA, or Microsoft Azure Administrator (advantageous)
- Technical Skills
- Cloud & Microsoft 365 Services & Virtualisation
- Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams, Power Platform)
- Entra ID (identity management, MFA, SSO)
- Microsoft Intune (endpoint management, compliance, patching, deployment)
- Microsoft Defender for Endpoint & Office 365 security
- Azure Virtual Machines & cloud networking; AWS (EC2, Workspaces, S3)
- Windows 10/11, Linux, Windows Server 2016/2019/2022
- VMware vSphere & Horizon VDI infrastructure
- Mobile Device Management (iOS & Android)
- Networking & Security
- TCP/IP, DNS, DHCP, VLANs, VPN setup/troubleshooting
- Firewall administration (Fortinet, Cisco)
- Wireless networking & access points (Aruba)
- Endpoint security (Trend Micro, Sophos, EDR, encryption)
- Email security (SPF, DKIM, DMARC)
What We Can Offer You
- Salary sacrifice pension
- 25 days holiday FTE, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well‑known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.
Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.
With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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IT Senior Technical Support Analyst employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 services and VMware. Having hands-on experience or projects that showcase your skills in these areas can set you apart during discussions.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with cloud-based solutions. Engaging in relevant online forums or local meetups can provide insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in IT infrastructure and security. Being able to discuss recent developments or emerging technologies during your interview will demonstrate your commitment to continuous learning and improvement.
✨Tip Number 4
Prepare to discuss your experience with incident response and root cause analysis. Have specific examples ready that highlight your problem-solving skills and how you've successfully managed critical infrastructure issues in the past.
We think you need these skills to ace IT Senior Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in IT infrastructure, particularly with Microsoft on-premises solutions and cloud services. Include specific examples of your experience with technical troubleshooting and project management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong communication skills and your ability to collaborate with various teams. Mention any relevant certifications you hold and how they align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on your experience managing escalations, coordinating with third-party support, and leading incident response efforts. Use metrics to demonstrate your impact, such as improvements in system performance or successful project completions.
Highlight Continuous Learning: Mention any recent training or courses you've completed related to emerging technologies or security best practices. This shows your commitment to staying current in the field and your proactive approach to professional development.
How to prepare for a job interview at Vp plc
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with both on-premise and cloud-based IT infrastructure. Highlight specific projects where you've optimised system performance or managed technical rollouts, as this aligns closely with the job requirements.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your troubleshooting abilities. Prepare examples of past incidents where you led root cause analysis and incident response, showcasing your analytical skills and ability to work under pressure.
✨Familiarise Yourself with Compliance Standards
Understand the security best practices and industry standards relevant to the role. Be ready to discuss how you've ensured compliance in previous positions, as this is crucial for the responsibilities outlined in the job description.
✨Prepare for Collaboration Questions
Since the role involves collaboration with various teams, think of examples where you've successfully worked with infrastructure, development, or data teams. Highlight your communication skills and how they contributed to project success.
