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- Tasks: Manage customer accounts and ensure smooth order fulfilment with excellent communication.
- Company: Join Pentland Brands, a global family business with iconic active and footwear brands.
- Benefits: Enjoy competitive salary, discounts, flexible working, and health perks.
- Why this job: Be part of a diverse team that values growth, creativity, and operational excellence.
- Qualifications: Strong organisational skills, excellent communication, and experience in order management preferred.
- Other info: This is an entry-level, full-time role based in Sunderland.
The predicted salary is between 28800 - 43200 £ per year.
1 day ago Be among the first 25 applicants
Job Description
We\’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.
Job Description
We\’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.
WHAT DOES THIS ROLE DO?
We are seeking a proactive and dedicated Customer Operations Executive to manage a portfolio of accounts and brands within our relevant channel. You\’ll be responsible for delivering exceptional service to our customers and internal stakeholders, ensuring a seamless flow from order placement to fulfilment while maintaining high standards of communication and support.
Responsibilities
- Take ownership and represent your designated customer base, ensuring alignment with both customer and commercial needs.
- Work closely with key partners in your portfolio to maintain strong relationships and provide tailored support.
- Oversee order placement, order book management, stock allocation, and logistics, ensuring timely and efficient order fulfilment
- Monitor and address issues in customer orderbooks, using and promoting exception reports to streamline processes within your team.
- Organise, track, and fulfil in-season order requests accurately and on time.
- Manage stock allocation, logistics, and distribution requirements.
- Provide timely updates to customers, report on progress, and address any potential issues proactively.
- Identify, communicate, and resolve issues impacting Customer OTIF (On Time, In Full).
- Handle order cancellations, credits, debits, non-faulty returns, VAS, and distribution centre (DC) requirements.
WHAT DO I BRING TO THE ROLE?
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- Experience with order management and logistics preferred
- Confident managing multiple accounts and priorities
- Proficient user of Excel
If you\’re customer-focused, detail-oriented, and committed to operational excellence, we encourage you to apply and join our dynamic team!
We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.
Customer Operations Executive | Sunderland | Employment type: (Permanent Contract, Full Time)
WHAT\’S IN IT FOR ME?
- Competitive salary + discretionary bonus
- 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
- Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
- Family-Friendly Benefits: Generous enhanced parental leave policies
- Health Perks: Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
- Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
- Flexible Working: We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
- Chance to join our Charity, D&I and Sustainability employee networks.
As an equal opportunity employer, we\’re committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.
We warmly welcome your application.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Business Development and Sales
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Industries
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Customer Operations Executive employer: Fashion Jobs United Kingdom
Contact Detail:
Fashion Jobs United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Familiarise yourself with Pentland Brands and their portfolio of iconic active and footwear brands. Understanding their values, mission, and the specific brands you might be working with will help you tailor your approach during interviews.
✨Tip Number 2
Highlight your organisational and time management skills in conversations. Be prepared to share examples of how you've successfully managed multiple accounts or projects simultaneously, as this is crucial for the Customer Operations Executive role.
✨Tip Number 3
Demonstrate your customer service mindset by preparing scenarios where you've gone above and beyond for clients. This will show your commitment to delivering exceptional service, which is a key aspect of the role.
✨Tip Number 4
Brush up on your Excel skills, as proficiency in this area is mentioned in the job description. Consider practising common functions and data management techniques that could be relevant to order management and logistics.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations, order management, and logistics. Use specific examples that demonstrate your organisational skills and ability to manage multiple accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Pentland Brands' commitment to teamwork, innovation, and customer focus. Be sure to include specific instances where you've excelled in similar roles.
Highlight Key Skills: Emphasise your strong communication and interpersonal abilities, as well as your proficiency in Excel. These are crucial for the Customer Operations Executive role, so make them stand out in your application.
Showcase Problem-Solving Abilities: Provide examples of how you've proactively solved issues in previous roles. This could include managing order fulfilment challenges or improving processes. Demonstrating your problem-solving skills will resonate well with the hiring team.
How to prepare for a job interview at Fashion Jobs United Kingdom
✨Showcase Your Organisational Skills
As a Customer Operations Executive, strong organisational and time management skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple accounts or projects in the past.
✨Demonstrate Excellent Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've maintained strong relationships with customers or stakeholders.
✨Familiarise Yourself with Order Management
Since experience with order management and logistics is preferred, brush up on relevant terminology and processes. Be ready to discuss any previous experience you have in this area, even if it's from a different context.
✨Emphasise Your Problem-Solving Abilities
The role requires proactive problem-solving skills. Think of instances where you've identified issues and implemented solutions effectively. Highlight your ability to remain calm under pressure and your commitment to operational excellence.
