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For Companies At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, flexible shifts, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: School qualifications in English and Maths; familiarity with Microsoft Office is a plus.
- Other info: Flexible working hours required, including weekends and evenings.
Our Organisation
Pearson VUE (pearsonvue.com ) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world\’s most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world\’s leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Hereford.
Your Opportunity
- This is a permanent position
- You will be required to work a minimum of 8.25 hours per week including some Saturday mornings.
- Shifts are Monday to Thursday 7.30 to 16.15 or 7.30 to 13.00 or 10.45 to 16.15 divided equally with staff every other Tuesday is a late 10.30 to 19.15 and every other Saturday 7.30 to 12.15
- The pay rate is £13.37per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
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Test Centre Administrator - Hereford, Herefordshire UK employer: Pearson - UK
Contact Detail:
Pearson - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Hereford, Herefordshire UK
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements for exam delivery will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to create a positive experience for test-takers.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, emphasising your availability will make you a more attractive candidate.
✨Tip Number 4
If you have experience with Microsoft Office, be prepared to talk about it. Mention any specific tasks you've completed using Word, Excel, or Outlook, as this could set you apart from other candidates.
We think you need these skills to ace Test Centre Administrator - Hereford, Herefordshire UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or roles that required attention to detail. Mention any familiarity with exam processes or working in a testing environment.
Showcase Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly in your application. Highlight any past experiences where you successfully adapted to changing schedules or environments.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson - UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam process, security protocols, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Flexibility
Since the position requires working various shifts, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in different environments, as this will show your willingness to meet the needs of the Test Centre.
✨Emphasise Attention to Detail
The role demands excellent attention to detail, especially when verifying identification and monitoring candidates during exams. Prepare examples from your past experiences that showcase your ability to notice small details and maintain accuracy under pressure.
✨Prepare for Customer Service Scenarios
As a Test Centre Administrator, you'll interact with candidates regularly. Think of scenarios where you provided exceptional customer service or resolved conflicts. Be ready to share these experiences to illustrate your interpersonal skills and professionalism.
