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- Tasks: Lead and coach a team while delivering exceptional customer service.
- Company: Join Holland & Barrett, Europe's largest health and wellness retailer with over 150 years of experience.
- Benefits: Enjoy a competitive salary, 25% discount, and 28 days annual leave pro rata.
- Why this job: Kickstart your retail leadership career in a supportive, diverse environment focused on wellbeing.
- Qualifications: Strong organisational skills, passion for products, and ability to thrive in a fast-paced setting.
- Other info: Training includes accredited qualifications to enhance your expertise in health and wellness.
Tuesday 08:45-17:45, Thursday 10:00-16:30, Saturday 10:00-16:30
Salary: £13.45 per hour, 25% colleague discount, 28-days annual leave pro rata
THE JOB
Are you passionate about customer service? Keen to start your retail leadership career with the largest UK Health and Wellness Retailer?
Our Retail Supervisors are the next generation of leaders, and we\’ll provide you with all the tools to progress. You\’ll assist in leading and coaching our Store Colleagues and act as a role model for world-class customer service.
You will assist in driving financial performance with sales targets, maintain stock accuracy, and ensure full compliance with health and safety standards.
To become a Health & Wellness specialist, you\’ll embark on a training programme that includes our “Qualified to Advise” and “Healthy Expert” qualifications, accredited by our awarding body to Level 2 and Level 3.
THE PERSON
To be successful, we\’d like you to demonstrate:
- Organisation and planning skills to lead a team of colleagues daily
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment
- Passion and enthusiasm for our products
- The ability to complete regular computer-based training to ensure exceptional product knowledge
- The ability to be agile and flexible to multi-task and achieve the best results
We are committed to helping every colleague thrive across all dimensions of wellbeing, and to maintaining a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and celebrate the unique experiences, backgrounds, identities, and cultures of all our colleagues — I am me, we are H&B.
Wellness begins with you. Start your journey today.
THE COMPANY
At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world\’s most trusted wellness partner, chosen by over 100 million people globally.
Vacancies may close once sufficient applications are received, so please apply as soon as possible to avoid disappointment.
Address: 18 Market Place, Louth, Lincolnshire, England, LN11 9PD
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Supervisor employer: China-Britain Business Council
Contact Detail:
China-Britain Business Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Holland & Barrett's products and values. Understanding their commitment to health and wellness will help you connect with the brand during your interview and demonstrate your passion for their mission.
✨Tip Number 2
Prepare examples of how you've successfully led a team or handled challenging situations in a retail environment. This will showcase your leadership skills and ability to thrive under pressure, which are crucial for the Supervisor role.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss these during your interview will highlight your problem-solving skills and customer-centric approach.
✨Tip Number 4
Show your enthusiasm for continuous learning by mentioning any relevant training or qualifications you've pursued. This aligns with their focus on development and will demonstrate your commitment to becoming a Health & Wellness specialist.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail leadership. Use specific examples that demonstrate your organisation and planning skills, as well as your ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness products. Mention how your values align with Holland & Barrett's EPIC values and express your enthusiasm for the role of Supervisor.
Highlight Relevant Skills: In your application, emphasise skills such as team leadership, financial performance management, and compliance with health and safety standards. Provide examples of how you've successfully managed these aspects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at China-Britain Business Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's focus on world-class service.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or coached others in the past. Highlight any experience you have in motivating a team to achieve targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and challenging situations. Think of scenarios where you've had to think on your feet or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Health & Wellness Products
Since the role involves becoming a Health & Wellness specialist, do some research on the products offered by Holland & Barrett. Being knowledgeable about their offerings will show your commitment to the role and help you stand out as a candidate.
