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For Companies At a Glance
- Tasks: Join our team to enhance resident experiences and manage property operations.
- Company: Greystar is a global leader in real estate, managing over $300 billion in assets.
- Benefits: Enjoy flexible weekend hours, training opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values exceptional service and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Ideal for students seeking part-time work with potential for growth.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar\’s complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company\’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds are completed in a timely manner and in line with Greystar\’s policy.
- Look to maximise efficiency of utilities.
Key Relationships
- Onsite Team Members
About You
Knowledge & Qualifications
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organisation skills with the ability to multi task and prioritise
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Customer Service Associate-Part Time-Weekend Work employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate-Part Time-Weekend Work
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to providing world-class service in the rental residential real estate business will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've exceeded customer expectations in previous roles. This will show that you have the skills necessary to deliver exceptional resident living, which is a key responsibility of the position.
✨Tip Number 3
Research the local area and amenities relevant to residents. Being knowledgeable about local entertainment, travel options, and community events will not only impress your interviewers but also prepare you to assist residents effectively.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where you successfully collaborated with others. Greystar values strong team players, so showcasing your ability to support and respect colleagues will strengthen your application.
We think you need these skills to ace Customer Service Associate-Part Time-Weekend Work
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Associate position at Greystar. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service experience. Provide specific examples of how you've delivered exceptional service and handled customer queries or complaints effectively.
Showcase Teamwork Skills: Since the role involves working as part of a team, mention any experiences where you successfully collaborated with others. Highlight your ability to build relationships and support team members in achieving common goals.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Greystar. Use keywords from the job description to demonstrate that you are a good fit for their company culture and the specific role.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Teamwork
Greystar values collaboration, so emphasise your experience working as part of a team. Share instances where you supported colleagues or contributed to a positive team environment, showcasing your relationship-building skills.
✨Familiarise Yourself with the Company
Research Greystar and its operations. Understanding their approach to property management and resident experience will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer service challenges or emergency situations, and think about how you would respond effectively while adhering to company policies.
