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For Companies At a Glance
- Tasks: Join our team to enhance resident experiences and manage property operations.
- Company: Greystar is a global leader in real estate, managing over $300 billion in assets.
- Benefits: Enjoy flexible weekend hours, training opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values exceptional service and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Ideal for students seeking part-time work with potential for growth.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprising nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to provide world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration, while promoting an excellent resident experience to achieve occupancy and retention goals.
KEY ROLE RESPONSIBILITIES
- Supports and respects team members to deliver exceptional resident living experiences.
- Creates positive, memorable experiences for residents.
- Provides comprehensive customer service, including front-of-house support, and responds to queries and complaints according to Greystar’s procedures.
- Supports community events and activities.
- Builds and maintains relationships with university clients.
- Develops local knowledge relevant to residents’ needs, such as travel, entertainment, and amenities.
- Completes administrative tasks like logging maintenance requests, filing, notices, and database updates.
- Participates in marketing activities, including open days and leafleting, to promote the property.
- Conducts sales and leasing activities, including viewings, follow-ups, and conversions.
- Assists with summer community preparations, including move-in and move-out processes.
- Ensures health and safety compliance.
- Participates in an on-call roster for out-of-hours emergency support.
- Chases rent arrears following collection procedures.
- Promotes tenancy extensions and other revenue streams.
- Raises purchase orders and processes tenant refunds promptly.
- Maximizes utility efficiency.
KEY RELATIONSHIPS
Onsite team members.
ABOUT YOU
Knowledge & Qualifications
- Good general education level.
- Proficient in Microsoft Office and other relevant systems.
- Knowledge of UK health and safety legislation.
Experience & Skills
- Excellent customer service skills and experience in a customer-facing role.
- Strong relationship-building and influencing skills.
- Ability to work autonomously and make decisions.
- Fluent in English, both verbal and written.
- Excellent organizational skills, with the ability to multitask and prioritize.
- Numerical skills for financial activities.
- Culturally aware and adaptable in communication and negotiation.
- Flexible and adaptable to change.
- Enthusiastic about delivering exceptional stakeholder experiences and self-improvement.
Our success depends on our people. If you value dedication, collaboration, and integrity, we want to hear from you! Greystar is a global leader in real estate, offering property management, investment management, and development services. Explore our open positions and apply today. Keep track of your applications in your Candidate Home.
Our Core Values:
- Integrity: Upholding the highest ethical standards.
- Equality: Valuing diversity and providing equal opportunities.
- Professionalism: Maintaining a positive, dignified image.
- Accountability: Taking responsibility for actions and results.
- Service: Prioritizing service to residents, clients, and team members.
- Teamwork: Collaborating to achieve goals.
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Customer Service Associate-Part Time-Weekend Work employer: Greystar
Contact Detail:
Greystar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate-Part Time-Weekend Work
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to providing world-class service in the rental residential real estate business will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've exceeded customer expectations in previous roles. This will show that you have the skills necessary to deliver exceptional resident living, which is a key responsibility of the position.
✨Tip Number 3
Research the local area and amenities relevant to residents. Being knowledgeable about local entertainment, travel options, and community events will not only impress your interviewers but also prepare you to assist residents effectively.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where you successfully collaborated with others. Greystar values strong team players, so showcasing your ability to support and respect colleagues will strengthen your application.
We think you need these skills to ace Customer Service Associate-Part Time-Weekend Work
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Associate position at Greystar. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service experience. Provide specific examples of how you've delivered exceptional service and handled customer queries or complaints effectively.
Showcase Teamwork Skills: Since the role involves working as part of a team, mention any experiences where you successfully collaborated with others. Highlight your ability to build relationships and support team members in achieving common goals.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Greystar. Use keywords from the job description to demonstrate that you are a good fit for their company culture and the specific role.
How to prepare for a job interview at Greystar
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Teamwork
Greystar values collaboration, so emphasise your experience working as part of a team. Share instances where you supported colleagues or contributed to a positive team environment, showcasing your relationship-building skills.
✨Familiarise Yourself with the Company
Research Greystar and its operations. Understanding their approach to property management and resident experience will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer service challenges or emergency situations, and think about how you would respond effectively while adhering to company policies.
