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- Tasks: Delight customers with exceptional service and identify their telecom needs.
- Company: Join Telstra, an iconic Aussie brand focused on building a connected future.
- Benefits: Enjoy 30% off services, exclusive discounts, flexible parental leave, and unlimited learning access.
- Why this job: Be part of a dynamic team where every day offers new challenges and opportunities to shine.
- Qualifications: Strong customer connection skills, sales drive, and a positive attitude in busy environments.
- Other info: Diversity is celebrated; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
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Client:
Telstra
Location:
Windsor, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
983e6844b5c7
Job Views:
21
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Employment Type
Permanent
Employment Type
Permanent
Closing Date
9 Oct 2025 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive . Working in a Telstra R etail S tores is not ‘just a job ’, it’s an opportunity for tech-curious problem solvers to build a meaningful career with in an iconic Aussie brand . The benefits are pretty awesome , too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor . To ensure you ’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets . Your knowledge, progressive sales approach and consultative service s uperpowers will empower you to support and solution for our customers .
If you’d like to know a little more, here’s something we prepared earlier :
We offer the perkiest of perks .
When it comes to rewarding our people, we’ve got so much to be excited about . Some of these include:
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30% off Telstra services
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Exclusive d iscounts and offers across 240 brands and partners
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A flexible, inclusive approach to parental leave – do it your way!
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Unlimited access to 17000 learning programs – something for everyone!
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Monthly performance rewards and recognition programs
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There’s more!
We’re hiring.
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Locations: we are currently hiring across:
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FOUNTAIN GATE
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CRANBOURNE
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PAKENHAM
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Casual, Part Time- and Full-Time roles available
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Store hours vary – please check out
Is it you we’re looking for?
We’re on the lookout for talent to join our team in-store . A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
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The ability to easily build a connection with a variety of new and existing customers
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An appetite to quickly develop customised solutions for customers
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A drive to reach (and exceed!) sales targets and KPIs
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The hunger to learn and grow within the role (and beyond!)
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A positive and resilient approach to customer service within a busy environment
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Experience in a customer-facing role
Hit Apply now!
After you’ve submitted your application, our next step is an assessment supported by our partner, Hirevue . Please keep an eye out for their email to move things along.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.
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Telstra Retail: Customer Service & Sales Consultant employer: Telstra
Contact Detail:
Telstra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telstra Retail: Customer Service & Sales Consultant
✨Tip Number 1
Familiarise yourself with Telstra's products and services. Understanding their offerings will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you feel more confident and prepared to handle various situations that may arise in-store.
✨Tip Number 3
Research the latest trends in telecommunications and technology. Being knowledgeable about current innovations will allow you to provide informed recommendations to customers, showcasing your expertise and enthusiasm for the industry.
✨Tip Number 4
Network with current or former Telstra employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Telstra Retail: Customer Service & Sales Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Telstra is looking for in a Customer Service & Sales Consultant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service experience, sales achievements, and any relevant training or certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Use specific examples from your past experiences to demonstrate how you can contribute to Telstra's mission of providing exceptional customer journeys.
Prepare for the Assessment: After submitting your application, be ready for an assessment via Hirevue. Familiarise yourself with common interview questions related to customer service and sales, and practice articulating your responses clearly and confidently.
How to prepare for a job interview at Telstra
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Telstra's focus on delighting customers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Telstra values tech-curious problem solvers, so highlight instances where you identified a customer's needs and provided tailored solutions.
✨Know the Products and Services
Familiarise yourself with Telstra's offerings before the interview. Being knowledgeable about their products and services will show your commitment and readiness to empower customers with the right solutions.
✨Exhibit a Positive Attitude
A positive and resilient approach is crucial in a busy retail environment. Be prepared to discuss how you maintain a positive outlook even during challenging situations, as this will resonate well with the interviewers.
