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- Tasks: Manage travel for VIP clients, including executives and celebrities, with precision and professionalism.
- Company: Join Amex GBT, a leader in travel innovation with a warm, inclusive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal development.
- Why this job: Be part of a team that values your voice and offers real career advancement opportunities.
- Qualifications: 1+ years in corporate travel, GDS expertise, and a passion for excellent client service required.
- Other info: We celebrate diversity and encourage all passionate candidates to apply, regardless of meeting every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We\’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Do you have the precision, professionalism, and passion for quality we\’re looking for? As a VIP Travel Consultant for GBT, you\’ll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry – We offer great shift premiums for those who work alternative shifts and who have dual GDS experience!
We\’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!
We\’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.
What You\’ll Do on a Typical Day
- Advise and arrange travel for corporate business customers (both individuals and groups) in the US
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use of one of our Global Distribution System\’s (GDS)
- Ensure compliance to customers\’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What Are We Looking For?
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus)
- 1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
- Excellent professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Thank you in advance for providing an updated resume to further highlight your interest in this particular opportunity.
If applying for a role in a different entity from the one you\’re currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful.
Location
United Kingdom
The Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
What if I don\’t meet every requirement? If you\’re passionate about our mission and believe you\’d be a phenomenal addition to our team, don\’t worry about checking every box; please apply anyway. You may be exactly the person we\’re looking for!
Travel Consultant - Remote VIP (Not Specified) employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Remote VIP (Not Specified)
✨Tip Number 1
Familiarise yourself with the specific Global Distribution Systems (GDS) mentioned in the job description, such as Sabre, Apollo, and Amadeus. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Network with current or former employees of Amex GBT to gain insights into their company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in their values during the interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent client service in previous roles. Highlight instances where you anticipated client needs or resolved issues quickly, as these are key qualities they are looking for.
✨Tip Number 4
Showcase your passion for travel and the impact it can have on individuals and businesses. Be ready to articulate why you believe travel is a force for good and how you can contribute to that mission at Amex GBT.
We think you need these skills to ace Travel Consultant - Remote VIP (Not Specified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate travel, especially with GDS systems like Sabre, Apollo, or Amadeus. Emphasise any previous roles where you managed travel for VIP clients or high-profile individuals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and detail how your skills align with the values of Amex GBT. Mention specific examples of how you've proactively anticipated client needs in past roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your professional written and verbal communication skills. Use clear and concise language throughout your CV and cover letter.
Highlight Teamwork and Feedback: Discuss your ability to work collaboratively within a team and your openness to feedback. Provide examples of how you've contributed to team success in previous positions, as this aligns with the collaborative culture at Amex GBT.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Global Distribution Systems like Sabre, Apollo, or Amadeus. Be prepared to discuss specific scenarios where you've successfully used these systems to manage complex travel arrangements.
✨Demonstrate Client Service Passion
Emphasise your commitment to excellent client service. Share examples of how you've proactively anticipated client needs and resolved issues quickly, showcasing your ability to handle VIP clients with professionalism.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and attention to detail. Prepare to discuss how you would handle specific travel-related challenges, especially those involving high-profile clients.
✨Embrace Teamwork and Feedback
Highlight your ability to work collaboratively within a team. Discuss past experiences where you've coached or mentored colleagues, and express your openness to receiving constructive feedback to improve service levels.
