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- Tasks: Join us as an Administration Advisor, supporting patients from referral to treatment in a dynamic environment.
- Company: East and North Hertfordshire NHS Trust is dedicated to providing outstanding care with a compassionate team of 6,000 staff.
- Benefits: Enjoy flexible working patterns, excellent promotion opportunities, and a supportive work-life balance.
- Why this job: Make a real difference in patient care while developing your skills in a fast-paced, team-oriented setting.
- Qualifications: Excellent communication and people skills are essential; experience in customer care is a plus.
- Other info: We embrace diversity and support reasonable adjustments for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
If you’re looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.
Our clerks are trained to support a patient’s pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.
You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.
If you’ve got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient’s appointments are booked, cancelled and monitored efficiently.
You will regularly work at the reception at outpatient clinics and also answer the Trust’s Appointment Line dealing with patients’ appointment queries.
General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
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The Lister Hospital, Stevenage
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New Queen Elizabeth II (New QEII), Welwyn Garden City
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Hertford County, Hertford
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Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause – so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Applicant information pack for further detailed information regarding this role.
Administration Advisor - Contact Centre | East and North Hertfordshire NHS Trust employer: Contact Centre | East And North Hertfordshire Nhs Trust
Contact Detail:
Contact Centre | East And North Hertfordshire Nhs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Advisor - Contact Centre | East and North Hertfordshire NHS Trust
✨Tip Number 1
Familiarize yourself with the NHS values: Include, Respect, and Improve. Make sure to demonstrate how you embody these values in your interactions during the interview process.
✨Tip Number 2
Highlight your customer service experience. Since this role involves a lot of patient interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Research the various appointment computer systems used in healthcare settings. Showing that you have a basic understanding of these systems can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your teamwork skills. This role requires collaboration with colleagues, so think of examples where you've worked effectively as part of a team to achieve a common goal.
We think you need these skills to ace Administration Advisor - Contact Centre | East and North Hertfordshire NHS Trust
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the key responsibilities and requirements of the Administration Advisor position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Communication Skills: Since excellent communication and people skills are essential for this role, make sure to provide specific examples in your application that demonstrate your ability to communicate effectively with patients and colleagues.
Emphasize Teamwork: The job requires working as part of a team, so include instances where you have successfully collaborated with others in previous roles. This will show that you can contribute positively to the Trust's values of Include, Respect, and Improve.
Show Your Commitment to Patient Care: Express your passion for providing outstanding care and service to patients. Mention any relevant experiences or motivations that align with the Trust's vision and how you can make a difference in this role.
How to prepare for a job interview at Contact Centre | East And North Hertfordshire Nhs Trust
✨Embrace the Core Values
Make sure to highlight how you embody the Trust's core values: Include, Respect, and Improve. Share specific examples from your past experiences that demonstrate these values in action.
✨Showcase Your Communication Skills
Since this role involves a lot of patient interaction, be prepared to discuss your communication style. Provide examples of how you've effectively communicated with patients or team members in previous roles.
✨Familiarize Yourself with Appointment Systems
Research common appointment booking systems used in healthcare settings. If possible, mention any experience you have with similar systems during the interview to show your readiness for the role.
✨Demonstrate Teamwork
This position requires working as part of a team. Be ready to discuss how you've collaborated with others in the past, especially in fast-paced environments, and how you can contribute positively to the team dynamic.
